Customer Service Representative

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and assisting them with their inquiries and concerns. This is an exciting opportunity to be part of a dynamic and growing company.

Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Conduct outbound calls to follow up with customers or provide updates on their requests
- Perform data entry tasks to update customer information in the system
- Collaborate with other departments to ensure customer satisfaction and resolution of any escalated matters
- Meet or exceed individual performance goals and contribute to the overall success of the Customer Service team

Requirements:
- Excellent verbal and written communication skills
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and navigating computer systems
- Previous Customer Service experience is preferred
- Sales experience is a plus

Location:

We offer competitive compensation and benefits packages, including medical insurance, paid time off, and opportunities for career growth. If you are passionate about delivering exceptional Customer Service and thrive in a fast-paced environment, we would love to hear from you.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Types: Full-time, Part-time

Pay: $16.00 per hour

Expected hours: No less than 24 per week

Benefits:

• 401(k) matching
• Health insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person