Customer Service Representative

Job Description:

The Customer Service Representative role is responsible for providing direct support to all assigned accounts as well as the Sales Team and customers. As a Customer Service Representative, the goal is to assist and help resolve all customer needs quickly and accurately.

Responsibilities:

• Assist in supporting and maintaining sales goals and growth within our distribution area.
• Answer high volume inbound calls from customers daily.
• Take and process orders daily as well as assisting with delivery questions and Will Call orders.
• Maintain Call List, monitor orders before cut-off and communicate regularly with the sales team and customers.
• Provide customers with invoice copies or directing them to the correct department.
• Alert sales team. Drivers and inside staff of customer needs or concerns
• Work under the stress of customer complaints and can remedy situations tactfully.
• Assist the Sales Team with credits/returns.
• Keep customers informed concerning product changes or changes in transportation schedules.
• Maintain all current contract and street accounts assigned as directed by the supervisor.

Qualifications:

Requirements for this role include:

• Strong match to our cultural values
• Goal oriented with a healthy competitive spirit.
• Strong attention to detail, dependability, and follow through.
• Food and foodservice knowledge
• Working knowledge of Windows-based software
• Ability to work some weekends.
• Flexibility to adapt to changes in a growing organization
• Self-motivated, positive attitude, and a love for hard work
• High school diploma or GED

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Shift availability:

• Day Shift (Preferred)

Work Location: In person