Customer Service Representative

Job Description – Immediate Opening

Company Overview

Premium Guard, Inc. is a privately held company, established in 1996. We are a leading supplier of private label solutions in the automotive aftermarket. Our focused is on designing, manufacturing, and distributing products for automotive, diesel, power-sports, and specialty filter markets. Our supply chain network now branches across the Pacific and into South America.

Position Overview
Our rapidly growing business is seeking a self-motivated Customer Service Representative. We require outstanding Customer Service, organizational and follow-through skills. We are seeking a team player with the ability to prioritize, solve customer issues independently and ensure timely processing of purchase order requisitions.

Responsibilities

· Manage the day-to-day needs of a portfolio of multi-million dollars accounts, including the processing of purchase order requisitions.

· Track orders and follow through for customer.

· Interact with account managers, and distribution facilities regarding supply requirements.

· Lead and Manage customer feedback and coordinate resolutions internally.

· Embrace and exceed customer expectations.

Job Requirements

· College degree or 3 years’ experience in business, Customer Service or account management experience

· Must have strong written and verbal communication skills, excellent organizational and follow up skills, and robust attention to detail.

· Results oriented and self-motivated with ability to multitask under tight deadlines.

· Strong analytical skills and problem-solving techniques.

· Strong computer skills using Microsoft Office required.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years
• 5 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person