Customer Service Representative

Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys interacting with people and has a passion for delivering excellent Customer Service.

Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide information about products, services, and promotions to customers
- Assist customers with placing orders, processing returns, and resolving any issues or concerns
- Conduct outbound calls to follow up with customers and ensure their satisfaction
- Analyze customer feedback and provide suggestions for improving our products and services
- Perform data entry tasks accurately and efficiently
- Collaborate with other team members to ensure customer satisfaction goals are met

Experience:
- Previous experience in a Customer Service role is preferred
- Excellent phone etiquette and communication skills
- Strong problem-solving abilities and the ability to think quickly on your feet
- Sales experience is a plus
- Proficient in data entry and computer skills
- Bilingual or multilingual abilities are highly desirable, particularly in English

If you are a self-motivated individual with a passion for delivering exceptional Customer Service, we would love to hear from you. Join our team and be part of an organization that values its employees and provides opportunities for growth.

Note: This job description is intended to provide an overview of the responsibilities and requirements of the position. It is not all-inclusive and other duties may be assigned as needed.

Job Types: Full-time, Part-time

Pay: $10.00 - $13.00 per hour

Expected hours: 20 – 36 per week

Benefits:

• Flexible schedule
• On-the-job training
• Professional development assistance
• Referral program
• Work from home

Experience level:

• 1 year
• 2 years

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• Hybrid work
• Office

Ability to Relocate:

• Columbus, OH 43240: Relocate before starting work (Required)

Work Location: Hybrid remote in Columbus, OH 43240