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Form of workJob Description
We're looking for a hardworking, quick-thinking, passionate person to fit our team's positive culture in our office and raise the bar for our incredible techs. The highest level of service and workmanship is what keeps us moving.
About Your Role as the Customer Service Dispatcher
As an Customer Service Dispatcher:, your primary focus is managing the departments day-to-day and building upon its success. Fielding calls, scheduling, following up with customers and field teammates, and ensuring all parts and material are available to complete the scope of work in a timely manner are top priorities for you and your team. You are the quarterback of daily success and rapport with the field staff is the number one priority.
Requirements for the Customer Service Dispatcher:
No experience in HVAC, Plumbing or Electrical is required
Multitasking and quick-thinking
Sufficient computer aptitude
Management/scheduling experience
Attention to detail
Keep organization as a priority
Proficient typing and computer skills
Responsibilities for the Customer Service Dispatcher:
Drive performance consistently within the department
Assist the Sales Manager
Consistently communicate with the Customer Service team through proper channels to meet daily call goals
Ability to schedule strategically to reach goals consistently
Ensure that all information is properly obtained, tasks and invoices are accurate, proper payment is collected, and notes are placed within each call
Provide support for the field staff during any scheduled visits
Ensure invoice summaries are complete and accurate
React quickly and efficiently to keep customers informed of any changes to the schedule that may affect them
Confirm appointments for the next day to ensure call capacity
Obtain, process, and verify payments for pending projects and completed work
Obtain, process, and verify customer signatures and authorization for pending projects and completed work
Assist in sending invoices to customers for invoicing/estimates/other needs
Understand the skill levels needed for each job and properly match that to the customers wants and needs
Understand the dispatcher’s duties, and hop in with help whenever necessary
Benefits for the Customer Service Dispatcher:
A+ Team Environment
Paid Holidays
Paid Vacation, Personal, and Sick Time
Paid Training and Education
Company Events
Health Insurance
401k Retirement Plan with company matching
We are committed to continuing our education to surpass industry standards, and providing you with unparalleled service and customer care during your time of need.
