Ambulance Dispatcher

***Beauport Ambulance is currently hiring experienced Ambulance Dispatchers.

You must have previous ambulance dispatch experience to be considered for this position. **

Job Summary

Ambulance Dispatcher Job Description:

Under supervision, this position performs a variety of skills and semi-skilled functions in support of the dispatch center; receives and dispatches emergency and non-emergency calls from the public; participates in the work of a dispatcher/call taker and performs other duties as assigned. Work involves evaluating incoming calls to determine the appropriate level of EMS response required, dispatching units, and transmitting information and messages upon request and/or according to established procedures.

Employees are expected to demonstrate extensive communications skills and to exercise considerable judgment under pressure. Work is performed under the general direction of a supervisor who is available for immediate consultation on any situation. Shift work is required.

Requirements:

• Emergency Medical Dispatcher Certification is preferred
• Zoll Rescue Net CAD experience is preferred
• Techniques, procedures and methods used in the operations of a private communication center.
• General knowledge of cities and locations of highways and main streets.
• Effective interpersonal communication methods and techniques.

Ability to:

• Communicate orally in the English language with the public and co-workers in face-to-face one-on-one setting or using a telephone.
• Remain calm and effective under heavy workloads and in emergency situations.
• Exercise good judgment in emergency situations.
• Determine priorities of emergencies.
• Obtain and act on information quickly and accurately in emergency situations.
• Perceive the full range of the color spectrum, such as working with electronically produced letters, numbers, and/or images on a computerized monitor.
• Work any combination of days, evenings, night, weekends, and holidays to maintain 24-hour coverage of the emergency dispatch system.
• Understand and follow oral and written instructions in the English language.
• Comprehend and make inferences from written materials such as operations manuals and dispatch manuals.
• Learn job-related material through oral instruction and observation, and through structured lecture and reading to effectively perform job duties. This learning takes place in an on-the-job training setting, and in a classroom setting

Job Types: Full-time, Part-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Ambulance Dispatching: 2 years (Preferred)

Language:

• English (Preferred)

License/Certification:

• CPR Certification (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person