Customer Service Assistant - Floater

The Tuscarawas County Public Library System is seeking a motivated individual who will assume the role of Customer Service Assistant- Floater across the library system.

Position(s):

Customer Service Assistant – Various Departments/Locations assigned as needed

Status:

32 hours per week

Salary:

$13.30/hour plus benefits

Qualifications: High School Diploma or equivalent; job experience and/or equivalent preferred; may be required to load, unload, lift, shelve, transfer and/or transport materials up to 50 lbs including cargo and bookdrop; provide own transportation in fulfillment of job duties; must be insurable under the library’s automobile/vehicle insurance policy; must be available daytime, evenings, and weekends.

Job Responsibilities:

Under the supervision of the Assistant Director, the Customer Service Assistant - Floater will perform a variety of library procedures at all of our library locations, as needed; provide high quality Customer Service, programs, and materials to Library clients; and promote Library service to all customers.

Main duties include but are not limited to:

• Provides professional quality circulation, reference, and reader’s advisory service to customers
• Interprets customer needs and refers them appropriately
• May plan, prepare, present, and/or assist with library programs
• Provides new customers with information about the Library; promotes Library information, services, and programs
• May prepare and coordinate customer collections
• Provides Mobile Services Support

Job Requirements:

• Excellent oral and written communication skills; listening and interpersonal skills; organizational skills; public speaking skills
• Computer knowledge including Internet searching, familiarity with Microsoft Word, email skills, and file management
• Comfortable with Mobile Technology (Tablets, E-readers, Laptop, Digital downloads)

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Interested persons should submit a completed job application along with a letter highlighting skills and experience in relation to this job posting on our company website:

https://www.tusclibrary.org/content/customer-service-assistant-floater-0

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Applications can also be directed to:

Megann Hohman

Human Resources Specialist

Tuscarawas County Public Library System

121 Fair Avenue NW

New Philadelphia, OH 44663

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Job Types: Full-time, Part-time

Pay: From $13.30 per hour

Expected hours: 32 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Morning shift
• Rotating shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Work Location: In person