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Form of work
SalaryUrgent Care Group (UCG) is a growing healthcare network operating more than 57 Urgent Care centers in six states. We are focused on growing markets where we can deliver our Mission of fast, friendly, and affordable healthcare. Through acquisition and de novo growth, we are developing new centers by partnering with leading Urgent Care providers and health systems.
We are searching for a Customer Service driven professional who desires the challenge of working in a fast-paced healthcare industry. The Customer Service Analyst is responsible for Tier 2 customer support for the Microsoft Windows desktop environment by managing escalated helpdesk requests, hardware refresh projects, and proactive process improvement enhancements. This position requires to work in office with the availability to travel locally and regional.
Responsibilities
- Monitor and respond quickly and effectively to requests escalated from help desk
- Document, track and monitor problems to ensure a timely resolution
- Assist in the administration and support of the Company's PCs, printers, scanners, and related equipment
- PC setup and deployment for new employees using standard hardware, images, and software
- Assign users and computers to proper groups in Active Directory
- Perform timely workstation hardware and software upgrades as required
- Document internal procedures
- Strong communication and interpersonal skills
- Desire to learn and to contribute to a collaborative team environment
- Possess excellent organization skills and attention to detail
- Strong troubleshooting ability
- Reliable transportation
Education and Experience
- High school diploma or equivalent required
- Working knowledge of Microsoft Windows 10/11, Microsoft Office365, TCP/IP networking, various software applications and current PC hardware
- 3 years of relevant technical experience
- Technical degree or certifications
- Google Workspace experience
Benefits
We offer an excellent and highly competitive compensation package in this high-energy work environment, including:
- Comprehensive Medical, Dental, Vision, Life, and Short-Term Disability insurance
- Free care for you, your spouse, and children at all UCG locations (for those carrying UCG-sponsored or other health insurance)
- Generous paid time off (PTO)
- 401(k) plan with match
- Employee Discounts: Amazon Prime reimbursement or Sam’s, Costco, or BJs base membership and online ticket discounts
Who is Urgent Care Group?
Urgent Care Group’s (UCG) Mission is to provide fast, friendly, and affordable healthcare in every community. Based in Nashville, UCG was founded in 2017 to create the leading Urgent Care company. Urgent Care Group partners with premier health systems and excellent providers committed to expanding access to high-quality healthcare.
The Urgent Care Group Network includes more than 55 centers operating as six brands: Covenant Health Urgent Care in partnership with Covenant Health in Tennessee, Health Choice Urgent Care in partnership with Northside Hospital in Georgia, Medac Urgent Care in North Carolina, MEDcare Urgent Care in South Carolina, ParkMed Urgent Care in Tennessee, and Total Access Urgent Care in Missouri. For more information, visit: UrgentCareGroup.com.
We are an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees and patients.
