Sr. Customer Experience Strategic Support Analyst

This is an Evergreen job posting to fill six (6) open positions within the Customer Experience Department with FedEx Services.
Job Description Summary:

• Under minimal supervision, manages projects related to supply chain solutions that improve service performance and engagement with customers including design and implementation of new solutions and issue resolution.
  
• Develops and implements quantitative analytical solutions to support strategic performance and Customer Experience initiatives.
  
• Utilizes advanced business analysis skills, database tools generated data to improve techniques which drive innovative and improve quality, customer centric results and forecasting.
  
• Proactively develops recommendations for FedEx/customer opportunities and internal processes within cross departmental projects.
  
• Maintains positive, effective relationships with key internal and external contacts including presentation of analytical results and solution recommendations to stakeholders on a regular cadence.

Essential Duties and Responsibilities:

• Review and resolve any data accuracy including valuation, country of origin, unit of measure, classification.
  
• Interact with internal and third parties to obtain any supporting documents for import clearance activity.
  
• Support reconciliation processes.
  
• Ensuring import activities comply with government laws and regulations.
  
• Define, enable, run and operate processes and systems as related to customs import controls.
  
• Maintain processes, controls, record keeping and audit preparation regarding import entry.
  
• Apply quality principles to identify process improvement opportunities, determine available options, implementation strategies and make recommendations to management.
  
• Some travel may be required.

Minimum Qualifications:

• Bachelor’s degree or equivalent.
  
• Four (4) years’ work experience in external customer problem resolution.
  
• Demonstrated knowledge of business software applications.
  
• Strong interpersonal skills.
  
• Directly related experience may offset degree requirements.
  
• Directly related advanced degrees may offset experience requirements.

Skills/Knowledge/Experience Considered a Plus:

• Coordination of air and ocean shipments - including booking, planning, document preparation, and tracking
  
• Customs import controls and clearance experience.
  
• Certified Export Specialist (CES)
  
• Certified Customs Specialist (CCS)
  
• Master Export Specialist (MES)
  
• Customs Broker License (CBL)
  
• Quality improvement certification and/or experience such as QDM, Six Sigma, Total Quality Management or related

Work/Domicile Location(s):

• Desired location(s) for these positions would be Memphis, Tennessee; Pittsburgh, Pennsylvania; Houston, Texas; Plano, Texas; Harrison, Arkansas or Akron, Ohio; however, positions may be located anywhere within the United States.

Number of Openings:

• Six (6) open positions

Relocation:

• Relocation assistance may be available based upon business needs.

Additional Information
Salary Range Estimate: Monthly Salary: $5,233.00 - $9,318.00. This compensation range is provided as a reasonable estimate of the current starting salary range for this role. Factors that may be used to determine your actual salary may include your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role.
Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by close of business (5:00pm CST) on the date below. If the date below is blank, there is no specified closing date for this requisition.
Job Posting End Date: 03-26-2024

We recognize that our people do their best work when they have an outstanding benefits package to help. In addition to a competitive salary and annual bonus opportunity, we offer comprehensive medical, vision, and dental coverage at limited employee cost, a generous 401K match, tuition reimbursement for what comes next professionally, and a flexible work environment that helps you balance it all.It's also important to us that our people have time to relax and recharge. That means multiple weeks of paid vacation available day one, paid parental leave (including for adoptive parents), paid sick leave, and additional time off.

FedEx. Where now meets next.

Our vision is to be the earth's most engaged advocates of connected commerce where open borders, new markets and fair, sustainable practices are the norm for the billions of personal supply chains being managed every day in our always on, mobile-first world. We stand for ease, access and opportunity. We lead purposeful innovation, champion entrepreneurs, advocate free trade and empower humans and their place in the era of autonomy and AI. We fight for our customers, a more sustainable planet and an ethical playing field.

FedEx inspires its more than 530,000 employees to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040.

FedEx has been recognized on many different lists both for business success and for being a great employer:

• FORTUNE Magazine: No. 18 among “World’s Most Admired Companies” (2023)
• Newsweek Magazine: One of “America’s Most Responsible Companies” (2023)
• Forbes Magazine: One of “Americas Best Large Employers” (2023)
• Newsweek Magazine: One of "America’s Greatest Work Places for Diversity" (2023)
• FORTUNE Magazine: One ofthe “Blue Ribbon Companies” that appears on 4+ Fortune Annual Award Rankings (2023)
• FreightWaves: #1 Among the “Top 500 For-Hire Carriers” (2023)
FreightWaves:Freight-Tech 25 Award, honoring innovation and disruption within the freight industry (2023)

FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status.

FedEx Services does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, FedEx Services is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact recruitmentsupport@fedex.com.