Address
Form of workCompany Description
*Confidential*
Job Description
Hello,
We have direct client requirement.
Job Title: Recoveries Analyst/ Customer Service Representative
Location: 6505 Airport Dr, Suite 100, Austin, TX - 78701
Duration: 6 months Contract on W2
Job ID: 3006
The Recoveries Analyst will collaborate with Customer Service and third party processors to proactively attempt to recover negative balances from merchants via various mechanisms, including charge backs. Monday-Friday Shift; 8am-5pm.
Responsibilities:
Investigate account transactions to determine whether or not outstanding funds can be recovered from merchants
Process chargebacks with the card associations (MC/Visa)
Apply risk mitigation strategies in the areas of Risk Management, Overdrawn Analysis, Collections, and Recoveries
Suggest and implement new risk strategy recommendations for system and process enhancements to mitigate future losses
Collaborate with Customer Service and other teams within the Risk Department on special projects
Adhere to a strict attendance and punctuality policy
Adhere to strict compliance and regulatory requirements
Responsible for phone calls, fax processing, and account management
Skills/Education/Experience:
Strong Customer Service background required; prefer experience with escalated calls
Ability to gather facts and deliver unwanted news with diplomacy
Excellent writing skills with the ability to communicate effectively to customers, co-workers and management
One or more years of previous experience in collections or fraud analysis preferred
Ability to analyze financial transactions and investigate suspicious activity
Strong math skills and problem solving skills, with extreme attention to detail
Ability to multi-task and work on various accounts and issues consecutively
Prefer familiarity with the following: ACH, NACHA, processing in payment card industry or bank back office
Proficient in MS Word, Excel and Access
Ability to work flexible schedule
Experience working for a bank, financial institution, or with billing statements preferred
Experience in database management, analysis and data mining preferred
College degree preferred, but not required
As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws.
Thanks & Regards,
Shalini Sajeev
Ampcus Inc.
14900 Conference Center Drive
Suite 230
Chantilly VA 20151
703-349-1858 (Phone)
SBA 8(a) Certified; ISO 9001:2008; ISO 27001:2005; ISO 20000:2005; SEI CMMi Level 3 Company
Certified by NMSDC, WBENC, SWAM, USPAACC
20th on the Fastest 50 Women Owned Growing Businesses in CONUS
#1 fastest growing women owned company in VA
Awarded 50 fastest growing Asian American business by Diversitybusiness.com and USPAACC
Inc 500/5000 Listed
Think before you print
This is a PRIVATE message. If you are not the intended recipient, please delete without copying. The information in this e-mail, and any attachments, may contain confidential information and is intended solely for the attention and use of the named addressee(s). It must not be disclosed to any person(s) without authorization. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorized to, and must not, disclose, copy, distribute, or retain this message or any part of it. If you have received this communication in error, please notify the sender immediately.
NOTE 1: Regardless of content, this e-mail shall not operate to bind AMPCUS to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose.
NOTE 2: The sender believes that this electronic mail transmission and any attachments were free of any virus, worm, Trojan horse, and/or malicious code when sent. This message and its attachments could have been infected during transmission. By reading the message and opening any attachments, the recipient accepts full responsibility for taking protective and remedial action about viruses and other defects. Neither the sender nor his or her employer is liable for any loss or damage arising in any way from this message or its attachments.
Qualifications
Additional Information
Local to Austin, TX - 78701
Work Authorization : Citizen and GC's Only
Direct Contact to Shalini 703-349-1858
*Confidential*
Job Description
Hello,
We have direct client requirement.
Job Title: Recoveries Analyst/ Customer Service Representative
Location: 6505 Airport Dr, Suite 100, Austin, TX - 78701
Duration: 6 months Contract on W2
Job ID: 3006
The Recoveries Analyst will collaborate with Customer Service and third party processors to proactively attempt to recover negative balances from merchants via various mechanisms, including charge backs. Monday-Friday Shift; 8am-5pm.
Responsibilities:
Investigate account transactions to determine whether or not outstanding funds can be recovered from merchants
Process chargebacks with the card associations (MC/Visa)
Apply risk mitigation strategies in the areas of Risk Management, Overdrawn Analysis, Collections, and Recoveries
Suggest and implement new risk strategy recommendations for system and process enhancements to mitigate future losses
Collaborate with Customer Service and other teams within the Risk Department on special projects
Adhere to a strict attendance and punctuality policy
Adhere to strict compliance and regulatory requirements
Responsible for phone calls, fax processing, and account management
Skills/Education/Experience:
Strong Customer Service background required; prefer experience with escalated calls
Ability to gather facts and deliver unwanted news with diplomacy
Excellent writing skills with the ability to communicate effectively to customers, co-workers and management
One or more years of previous experience in collections or fraud analysis preferred
Ability to analyze financial transactions and investigate suspicious activity
Strong math skills and problem solving skills, with extreme attention to detail
Ability to multi-task and work on various accounts and issues consecutively
Prefer familiarity with the following: ACH, NACHA, processing in payment card industry or bank back office
Proficient in MS Word, Excel and Access
Ability to work flexible schedule
Experience working for a bank, financial institution, or with billing statements preferred
Experience in database management, analysis and data mining preferred
College degree preferred, but not required
As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws.
Thanks & Regards,
Shalini Sajeev
Ampcus Inc.
14900 Conference Center Drive
Suite 230
Chantilly VA 20151
703-349-1858 (Phone)
SBA 8(a) Certified; ISO 9001:2008; ISO 27001:2005; ISO 20000:2005; SEI CMMi Level 3 Company
Certified by NMSDC, WBENC, SWAM, USPAACC
20th on the Fastest 50 Women Owned Growing Businesses in CONUS
#1 fastest growing women owned company in VA
Awarded 50 fastest growing Asian American business by Diversitybusiness.com and USPAACC
Inc 500/5000 Listed
Think before you print
This is a PRIVATE message. If you are not the intended recipient, please delete without copying. The information in this e-mail, and any attachments, may contain confidential information and is intended solely for the attention and use of the named addressee(s). It must not be disclosed to any person(s) without authorization. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorized to, and must not, disclose, copy, distribute, or retain this message or any part of it. If you have received this communication in error, please notify the sender immediately.
NOTE 1: Regardless of content, this e-mail shall not operate to bind AMPCUS to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose.
NOTE 2: The sender believes that this electronic mail transmission and any attachments were free of any virus, worm, Trojan horse, and/or malicious code when sent. This message and its attachments could have been infected during transmission. By reading the message and opening any attachments, the recipient accepts full responsibility for taking protective and remedial action about viruses and other defects. Neither the sender nor his or her employer is liable for any loss or damage arising in any way from this message or its attachments.
Qualifications
Additional Information
Local to Austin, TX - 78701
Work Authorization : Citizen and GC's Only
Direct Contact to Shalini 703-349-1858
