Customer Service Analyst

Customer Service Analyst – Deliver from Retail Kitchen

Summary: Customer Service Analyst has the primary responsibility of executing Supply Chain side of responsibilities for the "Deliver from Retail Kitchen” program. JFFD is targeting $500K+ savings across the country by fulfilling ecommerce and retail deliveries directly from our own retail kitchens.

Job Responsibilities

• Be the single point of contact between Retail Operations, Ecommerce, and other Supply Chain functions to make sure JFFD can achieve its savings aspirations.
• Management and processing of E-commerce orders that should be fulfilled from retail kitchens. Including but not limited to deciding which retail kitchen to fill from, which ones should be re-routed back to 3PL network, and escalations on unfillable orders.
• Planning Demand for following weeks to re-supply the retail kitchens correctly
• Managing inventory levels at retail kitchens and ASC warehouses, coordinating with the retail team on bi-weekly deliveries into retail kitchens, optimizing between fulfillment and storage capacity
• Cooperate with Retail Operations to optimize Delivery Zones and schedules to maximize route density.
• Ownership of Customer Master Data, in relation to which customers should be fulfilled via which distribution channel.
• Continuous Improvement of process flows, by collaborating with Retail Operations and IT
• The role will initially cover Los Angeles and San Diego regions’ orders and will be expanded over time to national coverage.

Who We Are

Join us in the movement to ensure longer and healthier lives for dogs and cats. JustFoodForDogs is breaking new ground in the world of pet food! Vet-developed and recommended, we started cooking our whole food; human-grade, nutritionally balanced meals in Newport Beach in 2010 and we now have over 50 locations nationwide and within Petco, with continuing growth plans. We offer best in class benefits, health, dental, vision, 401k, Pet Insurance and Employee Discounts on our food and supplements. Learn more about what we do at www.justfoodfordogs.com.

Our Core Values - TEAMwork

Transparency – From the ingredients to monthly company hosted townhall meetings; JustFoodForDogs is committed to transparency.

Evolution with Empathy – JustFoodForDogs is committed to adapting as the needs of pet’s change. We view evolution as necessary growth. We’re relentlessly dedicated pioneers of health and wellness for pets and we will never, under any circumstances, stop asking our founding question: “Is there a better way?” for pets, customers, employees & partners

Advocates for pet health – JustFoodForDogs is committed to honoring pet life through support of rescue efforts & driving positive change within the pet food industry

Mission driven decision making – We’ve made it our mission at JustFoodForDogs to improve the length and quality of life for as many pets as possible—through real food and nutrition.

JUSTFOODFORDOGS is an Equal Opportunity Employer. JUSTFOODFORDOGS does not discriminate due to race, color, creed, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability, unemployment status or any other legally protected basis, and to the extent permitted by law. Qualified candidates of diverse ethnic and racial backgrounds are encouraged to apply for vacant positions at all levels.