AddressRequired Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
JCS is currently seeking a full-time Tier 1 Service Desk Analyst (Customer Experience Representative) who is organized, detail-orientated, positive, and able to adapt quickly to new situations. The candidate supports a government customer care support center and plays a crucial role in ensuring positive interactions. Effective communication skills are key to this position.
QUALIFICATIONS:
- Previous experience in the Hospitality Industry or in Customer Service preferred.
- Excellent oral and written communication skills.
- Exceptional customer service skills
- Technical skills (Microsoft Office Suite).
- Required: Security Clearance: Active or Interim Secret
- Required: Must hold US citizenship.
Location:
- Springfield, VA (On-site)
Responsibilities:
- Answer or escalate inquiries for US Military families, DoD Personnel, and the general public in a timely and respectful manner. Inquiries may come in the form of inbound calls, emails, or faxes.
- Ability to identify core issue and utilize the appropriate work procedures to address the issue.
- Handle sensitive calls in a respectful and patient manner.
- Document all interactions in an existing case management system.
- Maintain and update records as communication and documents are received.
- Escalate inquiries to government officials as required.
- Develop an understanding and maintain ongoing knowledge of Arlington National Cemetery.
- Provide general information, directions, and other forms of assistance to the general public.
- Works under the direction of Team Lead.
- Other tasks and responsibilities, as assigned.
