Csr - Customer Service Representative

About our Company

Repacorp, Inc. is a mid-market specialty manufacturer of custom pressure sensitive labels, large format commercial screen printing, digital printing and point of purchase displays. We serve a multitude of industries, including manufacturing, retail, automotive, financial, agriculture, food & beverage and a host of others. We differentiate ourselves by delivering value through high quality customized solutions, exceptional Customer Service and operational excellence. For quicker and less costly shipping, Repacorp has four full-service manufacturing facilities located in Ohio, Wisconsin and Arizona. Go to www.repacorp.com for more information.

We are searching for an experienced and professional Customer Service Representative to join our team. In this role, the successful applicant will be responsible for supporting an assigned base of customers to deliver a positive customer experience through all interactions via phone, email, and other communication platforms. If you have strong Customer Service experience, a background in printing or other types of manufacturing, along with exceptional problem-solving abilities, we encourage you to apply. This job has an hourly rate based on experience and also pays commission after 6 months and successful training.

Job Posting

Job Title: Customer Service Representative

Facility Location: Tipp City, Ohio

Classification: Non - Exempt

Department: OH Customer Service Dept.

Reports to: Vice President of Customer Service

Number of Positions Open - 1

Schedule – 1st Shift (Monday – Friday 8:00 am – 5:00 pm)

Job Description

• Respond promptly and effectively to customer inquiries regarding production capabilities, pricing, project status and invoicing.
• Manage small to large customer print projects with a high attention to detail from start to finish to maximize customer satisfaction.
• Act as a customer advocate and a “voice of customer” throughout our organization.
• Support and work closely with the sales team on various project and administrative duties to increase customer satisfaction and sales revenue.
• Continually seek opportunities to increase customer business/revenue through relationship building and customer satisfaction.
• Remain current regarding product knowledge, materials, production methods, technologies, and customer experience best practices.
• Set and manage client expectations to best facilitate day-to-day client interaction.
• Identify and assist in evaluating opportunities for process improvements throughout the organization.

Required Skills & Qualifications

• A High School Diploma, GED or equivalent work experience in the printing or manufacturing industry
• Strong oral and written communication skills
• Solid interpersonal and relationship building skills
• High attention to detail is required
• Computer Skills: MS Office proficient (Word, Excel, Outlook) and the ability to quickly learn other technology platforms and programs as required.
• Excellent project & time management skills

Needed Competencies

• High Attention to Detail

· Quality Driven

· Dependable

• Basic Math and Computer Skills
• Safety Minded
• Goal Orientated
• Professional in all interactions
• Flexible to the work environment
• Team player

Physical Demands

While performing the duties of this job, the employee spends the largest part of the day sitting. The employee is regularly required to talk and hear. This position requires standing, sitting, walking, and bending all day. There could be lifting requirements of up to 25 lbs.

Repacorp offers competitive wages based on experience. We also offer Health, Dental, Vision and Life Insurance after 90 days. After one year, you can participate in our 401k plan with company match.

EEO Statement:

Repacorp is an equal opportunity employer and makes all employment decisions based on individual’s qualifications in comparison to the job requirements. It is the policy of this company to provide equal employment opportunity to all individuals regardless of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. Repacorp does not discriminate in any decision affecting employment against any employee or applicant for employment because of any of these factors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Please note this job description is not designed to cover or contain an all-encompassing list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service and Support: 3 years (Preferred)

Work Location: In person