Concierge Medical Receptionist

Position: Concierge Medical Receptionist

Company: Everest Health Partners, LLC

Location: Tysons Corner, VA

Employment Classification: Full Time (40 hours/week)

Schedule: Monday to Friday, 8:30 am - 5:30 pm

Employment Setting: Clinic, in-person

Compensation: $18-$23 per hour, based on experience

Hire Date: Immediate

Company Overview:

Everest Health Partners is a medical company dedicated to optimizing healthcare and extending the healthy human lifespan. Based in Tysons Corner, VA, we offer Longevity Primary Care services to patients across the US and internationally. Our approach incorporates the Methuselah Protocol, developed in partnership with the Methuselah Foundation (a longevity-focused non-profit leading for more than 20 years), focusing on measures of biological age, health risk (morbidity and mortality), suboptimal health and evidence-based interventions proven safe and effective in humans.

We firmly believe that everyone deserves to live long and healthy and are determined to provide next-level care that we would offer our loved ones. This includes creating a comfortable, spa-like environment to ensure patients feel at ease and receive next-level patient care.

While we have been operating via telemedicine for over 2 years, we are now opening our flagship brick and mortar office in Tysons Corner and are looking for long-term, “high touch” innovative thinkers to join our team!

Job Description:

Everest Health Partners has an immediate need for experienced Medical Receptionist/Concierge with high emotional intelligence and thirst for learning to join our growing clinical team.

Primary Responsibilities:

Reception Duties:

• Extend an immediate, warm, professional, and inviting welcome to all visitors.
• Maintain a clean and neat reception area making a good first impression.
• Answer calls in a friendly and professional manner and eagerly assist callers with their needs
• Respond to all calls following proper telephone etiquette and taking detailed messages when appropriate.
• Ensure that messages are relayed promptly to the intended person, using critical thinking for anticipating needs and questions.
• Offer refreshments to visitors and make them feel welcome and comfortable.
• Perform multiple tasks simultaneously in a high-touch, service-focused environment.
• Assist with administrative tasks assigned such as filing, faxing, and data entry.
• Handle incoming and outgoing mail and packages; receive and distribute packages as needed.

Concierge Patient Coordination:

• Schedule patient appointments and manage the appointment calendar.
• Note patient preferences and individualize patient experience.
• Coordinate patient referrals to specialists, diagnostics and reservation services as needed.
• Communicate with patients to provide appointment reminders and follow-up instructions.
• Assist patients with completing forms and uploading documents into their chart before appointment.
• Assist patients with payment as needed.
• Facilitate and encourage patient feedback and reviews, both positive and critical, and working with appropriate staff members to rectify any concerns or complaints.
• Collaborate with medical staff to ensure timely and accurate patient care.
• Maintain office supply inventory, which includes break room supplies, refreshments, and “patient appreciation” bags.
• Electronic fax management and delivery to appropriate employees.

Minimum Requirements:

• High school diploma or equivalent.
• At least 2 years of experience in a medical office setting or hotel concierge.
• Understanding of medical terminology
• Telephone etiquette and customer service
• Computer literacy and familiarity with EMR
• Experience in Crisis Intervention and Conflict Resolution
• Startup attitude: creative, eager to learn, and excellent critical-thinking skills.
• Exceptional interpersonal, verbal communication, and writing skills.
• Able to lift and carry 20lbs items from a floor placement.

Personal Skills:

• Ability to quickly connect and establish common ground with a variety of people, projecting sincere personal interest and patient advocacy.
• Welcomes (including eye contact, smile, greeting, and personal introduction) the patient and secondary guest(s) to the clinic, ensuring comfort and anticipating needs.
• Identifies and participates in process improvement and problem solving in the work to decrease defects/barriers, enhance patient satisfaction and experience, and reduce waste and/or cost.
• Has commitment to providing excellent patient care and customer service.
• High emotional intelligence team player who takes ownership of roles with an innovative mind to improve quality of care.
• “Keep a pulse” on the ambiance of the office to contribute to a peaceful and holistic front-and-back office, able to professionally and calmly diffuse situations of conflict.
• Good organizational and time management skills, attention to detail and task completion.
• Good problem-solving skills

At Everest Health Partners, we value innovation, compassion, and a commitment to excellence. If you are a motivated Patient Coordinator seeking to make a difference in the healthcare industry, we encourage you to apply. To apply, please submit your resume and cover letter to career@everest.bio.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Opportunities for advancement
• Paid sick time
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Medical office
• Private practice
• Telehealth

Medical specialties:

• Geriatrics
• Holistic Medicine
• Hyperbaric Medicine
• Primary Care

Schedule:

• Monday to Friday

Application Question(s):

• Please list your available start date.

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Vienna, VA 22182 (Required)

Ability to Relocate:

• Vienna, VA 22182: Relocate before starting work (Required)

Work Location: In person