Apparatus Contractor Services

Client Services Manager (Construction Accounting)

Remote - US Based

At Apparatus Contractor Services, we specialize in providing precision accounting and CFO services to residential and commercial builders and remodelers. Our mission is to equip ambitious contractors with the financial insights and tools they need to aggressively grow their construction businesses and bottom lines.

Learn more about us at: https://www.apparatusteam.com/

Role Description:

The Client Services Manager plays a pivotal role in ensuring a seamless and supportive transition for our clients into our bookkeeping services. This individual combines a deep understanding of the construction industry with expert project management skills to guide clients through the onboarding process. The role demands not only technical knowledge and organizational prowess but also emotional intelligence to support clients during this critical Phase.

Key Responsibilities:

• Industry-Specific Consultation: Utilize extensive experience in the construction sector to understand and anticipate the unique needs and challenges of our clients.
• Emotional Guidance: Offer support and understanding to clients, addressing concerns and navigating the emotional complexities of financial transitions.
• Project Management: Coordinate with project managers and the client's bookkeeping team leader to ensure a smooth, efficient onboarding process.
• Client Relationship Management: Build and maintain strong relationships with clients, acting as the primary point of contact for industry-specific queries and emotional support
• Continuous Improvement: Contribute insights from client interactions to improve the onboarding process and overall client satisfaction.

Qualifications:

• Proven background in the construction industry with a deep understanding of the operational and financial challenges faced by businesses in this sector.
• Strong project management skills with the ability to oversee multiple client onboarding processes simultaneously.
• Exceptional communication and interpersonal skills, with a talent for supporting clients through sensitive or challenging situations.
• Commitment to excellence in client service, with a track record of enhancing client satisfaction and retention.
• Bachelor's degree in Accounting, Finance, or a related field is required.

Salary and Benefits:

• Salary at $70,000 - $80,000 per year, commensurate with experience.
• Competitive benefits package.
• Medical Insurance stipend
• Collaborative and innovative work culture.
• Professional growth and development opportunities.
• Opportunity to make a significant impact on the success of construction businesses.

Other Information:

• Location: Fully remote - US only.
• Working Hours: Monday through Friday, approximately 8 am to 5 pm, based on your local time
• Zone (US Eastern, Central, Mountain, or Pacific).
• Company Base: Portland, Oregon, but remote work allowed from anywhere in the US

• Medical Insurance stipend
• Professional growth and development opportunities.
• Opportunity to make a significant impact on the success of construction businesses.