Maintenance Service Coordinator & Client Relations Specialist

Maintenance ServiceCoordinator & Client Relations Specialist - Austin Based

Employment Type: Full-Time, Salaried

If licensed as a Real Estate Agent in the state of Texas, the minimum starting pay is $63,000. If not already licensed, the minimum starting pay is $60,000 and will increase to $63,000 once accomplished. Other bonus opportunities are available.

Overview:

1836 Property Management is seeking a team and detail oriented Maintenance ServiceCoordinator & Client Relations Specialist who wants to join a winning and growing team.

The Maintenance ServiceCoordinator & Client Relations Specialist at 1836 Property Management is responsible for handling all logistics involved in maintenance requests and will include Investor and Resident facing interactions regarding repairs. This will require reviewing requests, dispatching vendors, following up with parties involved, and ensuring billing is accurate for each maintenance request submitted by a resident.

The right candidate will care for the emotional, financial and logistical journey of both new and seasoned investors as well as the actual properties we manage through great listening, sound decision making, collaborative problem solving and consistent professionalism. This role requires a highly organized, detail oriented, engaged, and self-starting individual who understands the value of building relationships with their clients and customers. This position should not feel transactional and requires extreme care to build trust with investors and residents.

Maintenance Service can be a high volume and high pressure environment. A sense of urgency is required for this position as well as doing what it takes to get the job done. The right fit for this role will be able to thrive in a fast paced environment all while providing detailed, transparent, and professional communication.

The Maintenance ServiceCoordinator & Client Relations Specialist will report to the Maintenance Service Supervisor & Director of Operations. They will also be supported by the Real Estate Investment Managers.

1836 Property Management is looking for a candidate that is a licensed Real Estate Agent in the state of Texas. A candidate may apply without already being licensed but must commit to acquiring their license within the first 90 days of employment or they will be terminated.

Responsibilities:

• Review and triage maintenance requests in a timely, accurate and efficient manner as they arrive from residents.
• Troubleshoot all requests for service to determine any applicable prior history, potential solutions and best course of action.
• Coordinate various service providers with residents and investors and verify satisfactory, timely completion of work and accurate billing.
• Maintain proactive approach to resident updates and investor related communications.
• Effectively managing your time by prioritizing urgent tasks.
• Investigate and resolve resident complaints related to service and/or maintenance issues.
• Ensure a one business day response time is followed for all communications.
• Follow and enforce company policies and procedures regarding maintenance needs and/or services. This includes sending notices, communicating with tenants, required follow ups, timely approvals, and documenting interactions.
• Working with team members to achieve daily, weekly, and monthly targets.
• Participating in meetings and voicing concerns as well as providing suggestions for improvement.
• Communicate and collaborate with vendors to seek win-win solutions, build new relationships and replace vendors that no longer perform.
• Ensure all Service Coordinators are in compliance with company policies in regards to troubleshooting, dispatching, follow-ups, escalations, invoicing, communication, etc.

Other Responsibilities:

• Increase skills and update knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations.
• Participate in marketing events to promote the company's services such as trade shows.
• Accomplish organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to position.

The right candidate will deliver the following at the end of the first 90 days:

• Ability to navigate and use various software successfully including but not limited to Buildium, Google Drive, Podio, Monday.com, etc.
• Identify, troubleshoot, & dispatch repair request to the appropriate vendor
• Proactively follow up on all open maintenance issues and abide by set procedure timelines
• Review, upload, & approve invoices for ordered work
• Ability to navigate, facilitate and deliver positive investor and resident interactions.
• Interact with vendors professionally
• Ability to deliver work on time with little to no errors
• Contribute to solutions for problems as they arrive
• Completely own any tasks or responsibilities assigned
• Ability to self manage workload and deliver without fail

Required experience:

• Skills/Qualifications:
• Professional level communication skills
• Highly organized and detail oriented
• Proficient with computers, web based: 2 years
• Prior education or experience with residential maintenance and/or construction and design is a plus.

Hours:

• Office hours are 9am - 4:30pm, Monday-Friday, with some after hours calls and oversight. Salaried employees are expected to handle some pertinent, time sensitive, calls and emails outside of normal hours.

Benefits:

• Health care with 50% paid by the employer for the employee, available after 30 days of employment
• Health Savings Account option

Location:

• Office location: Austin, TX 78704
• Some transit to properties will be required.
• During training, employees will be required to be in the office. Once approved to work on their own, the work location will shift to a hybrid work model. Please note that the schedule below may vary depending on performance. Presence may be required more frequently due to scheduled in-person meetings, operational needs, training, team building, and/or to improve on any skills or deficiencies:
• 4 days per week in office
• 2 days per week in office
• 1 day per week in office.
• Required to live within a 1 hour drive of Austin with the ability to come into the office 3 days per week, if needed.

Education:

• Associates degree required, Bachelor's degree preferred

Required language:

• English required, Spanish-preferred

Required licenses or certifications:

• Real Estate License required (or must become licensed within the first 90 days of employment)
• Driver's License

We are NOT accepting resumes for this position. To apply, you must follow the below Google Form link, complete a very short online application and upload a simple video cover letter (60 seconds) explaining why you‘re a good fit for this role. A simple phone or webcam video is acceptable, no editing or professional skills required.

Copy and paste this link to apply: https://forms.gle/zb6cbsFbY1S2bWu77

Job Type: Full-time

Pay: From $63,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Office

People with a criminal record are encouraged to apply

Application Question(s):

• Are you highly organized and detail oriented?

Education:

• Associate (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)
• Spanish (Preferred)

License/Certification:

• Driver's License (Required)
• Texas Real Estate License (Required)

Ability to Relocate:

• Austin, TX 78704: Relocate before starting work (Required)

Work Location: Hybrid remote in Austin, TX 78704