Correspondence Team Manager, Client Services - Irving, Tx

Louis Vuitton Client Services is seeking a motivated, passionate Correspondence Team Manager who possesses a client-centric mindset to join our team at our Irving, TX campus!

In this role, you are responsible for the proper management and day-to-day support for Correspondence Advisors who handle all Client contacts (via inbound phone calls, emails, live chat, and social media).

This role will proactively foster the achievement of the Correspondence Key Performance Indicators (KPIs), consistently coach, motivate, develop, and train a team of Correspondence Advisors team to ensure the successful execution of daily operations, ensuring the highest level of client experience is delivered. You are responsible for further developing the loyalty of the client and promoting the image, the Brand, and the products of Louis Vuitton.

To be successful in this role you should demonstrate a positive enthusiastic demeanor and have excellent communication skills! We use a variety of systems, so you should be able to multitask and use various systems simultaneously.

We are looking for an individual who can thrive working within a fast-paced and evolving international business environment as well as work autonomously, be detailed, and able to handle high volume and multi-task workloads.

Other Primary Responsibilities:

• Ensure business opportunities are maximized by being a visible presence and support, exploring creative solutions that will benefit the Client and the brand, resolving complex client situations, and ensuring the Louis Vuitton Promise standards are achieved
• Provide backup coverage for phone, email, live chat, and social media communications as needed
• Learn and master Brand and product knowledge; stay up-to-date on all product, company, and department initiatives through participating in all relevant CSC and department training and initiatives

Requirements:

• Minimum 4+ years in a similar role with direct reports and leading others, preferably in a client-centric environment as management in retail, luxury retail, digital selling, or hospitality
• Consistent track record in developing highly successful, goal-oriented teams
• Excellent verbal and written communication skills
• Strong intuition for business with a commercial mindset & entrepreneurial spirit
• Very proficient in Outlook, Excel, PowerPoint, and Microsoft applications
• Excellent organization skills; effective time-management skills
• Requires Weekends, Evenings, and Holiday availability
• Must be able to work onsite in Irving, TX

Additional information:

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.