Client Service Operations Manager

Gessner Wealth Strategies is an independent wealth management firm in Houston, TX, where financial planning and Client Service comes first. We are seeking a full-time Client Service / Operations Manager to join our team who will be our first point of contact with clients and prospects. We have a strong culture, competitive salary, and an upbeat workplace that make our firm an outstanding employer of choice. Find out more about the firm at gessnerwealthstrategies.com (https://gessnerwealthstrategies.com/)

We pride ourselves on providing outstanding service to our clients through a personalized approach to financial planning and wealth management. This position will be working closely with the founder and owner of the firm, Michelle Gessner, CFP, MSM, CFBS, LUTCF. If you enjoy working in a fast-paced environment where every day will present new opportunities and challenges, you could be a great fit for this position!

Salary and Benefits

• The salary range will be $75K-90K, based on experience
• PPO health insurance including dental and vision
• Short-term and long-term disability
• Life insurance
• 401(k) with a non-elective Safe Harbor contribution (firm pays into 401(k) even if you do not)
• Profit Sharing Plan
• PTO with additional sick time
• Strong firm culture based on improvement and growth

Responsibilities

• Manage and supervise all workflow in the office to ensure that our high Client Service standards are met
• Process, monitor, and troubleshoot all Schwab service requests, money movements, and applications for new clients
• Communicate with clients on outstanding requests and issues
• Provide top notch Client Service with systematic follow up
• Update and document tasks in our CRM – Redtail
• Recommend process improvements for the firm on an ongoing basis – we want to hear how you can make the firm better!
• Assist with compliance work after training period in conjunction with our outsource compliance group
• Qualify prospects that contact the firm and assist with onboarding new clients using our documented systems and processes

• Resolve issues effectively – seeing real problems and solving the problems in a practical and helpful manner
• Paraplanning activities to support lead advisor with a pathway to associate advisor, if desired
• Special projects such as tech stack review, creation of client surveys, analysis of marketing strategies, research ideas for client appreciation, etc.

Requirements

• 3 years of experience in financial services, preferably in an RIA
• MS Office skills with proficient Excel
• Strong interpersonal skills, with the ability to work well with clients
• Self-Starter with ability to manage your own time effectively – we do not micromanage

• Excellent verbal and written communication skills

• Organized and a natural eye for details – nothing gets past you
• Good problem solving and time management skills
• Critical thinker who looks for process improvements
• Ability to prioritize and manage projects as well as individually assigned tasks to meet deadlines
• NOT required, but would be a plus – experience with Schwab or Fidelity, Redtail, Orion, Sharefile, RightSignature, MoneyGuide Pro, Morningstar Advisor Workstation
• Payroll, bookkeeping and/or HR experience a plus, but not required

The Process

Qualified candidates will start the process by having a 15-30 minute phone interview conducted by our consultant who is the hiring manager for this position. If there is ground to move forward, you will be required to fill out a Career History Form and if you are selected to advance in the process, you will meet with the firm. Qualified candidates will be asked to take assessments in the process.

Please do not contact the firm directly, we are using a recruiting service to handle the initial steps of the hiring process. If you are interested in the position please submit your resume through this ad. Outside recruiters, please do not contact the firm directly.

We are an Equal Opportunity Employer.