Technology Account Manager - Client Services - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Technology Account Manager position is a client facing role who manages all of the tactical and strategic day to day technology support needs for our internal and external clients. They also provide insight and documentation to assist product project management teams and assist in the development and testing of new enhancements and functionality. The Technology Account Managers work directly with hospice owners, administrators, clinical directors, nurses and physician prescribers who are tasked with the tremendous responsibility of assisting some of our most vulnerable patients with their end of life needs. Response times are critical in these situations and our Technology Account Managers must be prepared to quickly resolve any issues that arise. This is frequently done by coordinating with numerous internal departments and external vendors to resolve the issue correctly and quickly. Issues that arise most frequently involve extensive research and collaboration across teams. Technology Account Managers frequently work with Strategic Implementation, Client Services Account Management and Integration to resolve client issues and will also be heavily engaged with various eRx vendors who provide the software platforms used by hospices on behalf of Optum Hospice Pharmacy Services.

You’ll enjoy the flexibility to work remotely* from anywhere within the U.S., preferably in Eastern or Pacific Time Zone as you take on some tough challenges.

Primary Responsibilities:

• Implementation and onboarding of new eRx users
• Creation of eRx practices with appropriate settings
• Training of all eRx users, providing ongoing education and support to clients and eRx users
• Supporting sales activities with product demos
• Recording trainings and videos for clients
• Conducting 1:1 escalated onboarding assistance to prescribers and administrators
• On site support as needed for critical trainings and onboarding assistance
• Production of reports and analytics related to key metrics and performance
• De-escalation of escalated issues from Support
• Research and resolution reporting
• Creation of enhancement documentation
• Post go live support

Technology Account Managers are remote employees who are expected to be productive in their home environment and available on their computers/phone/Teams during normal business hours based on location and business need. Travel is required and estimated at 30%.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 1+ years healthcare experience

Preferred Qualifications:

• 3+ years of experience in the medical field
• Technology implementation experience
• Excel and reporting experience
• Proficient in Excel, Powerpoint and Microsoft Word
  
• Technology experience
  
• Experience with building customer relationships and problem solving
• Ability to work independently
  
• Ability and willingness to travel locally and regionally
  
• Solid written and verbal communication skills

California, Colorado, Connecticut, Hawaii, Nevada, New York, New Jersey, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.