Call Center Representative I

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care system, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

Our Centralized Call Centerin Auburn, Washington is looking for dedicated Call Center Representatives I to join our team. The Call Center environment promotes teamwork and growth opportunities for those eager to learn. We offer great pay, benefits and the potential to work from home after 90 days.

Position Summary
The Centralized Call Center Associate I (CCCA-I) answers incoming phone calls in a centralized setting from patients, family members or physicians offices related to routine scheduling for the Primary Care Physician (PCP) needs or matters. The incumbent uses an electronic system (Epic) to schedule appointments and facilitate communication to and from the clinic in accordance with established protocols. The CCA I is the first level of a 3-tiered job family typically assigned responsibility to support primary care clinics. The ideal candidate possesses attention to detail and exceptional customer service skills, plus the ability to problem solve and work independently within the scope of the positions responsibilities.

Requirements

• Office, clerical, Call Center customer service experience; in healthcare preferred
• Basic computer skills
• Knowledge of medical terminology and medical insurance preferred
• Epic experience preferred

Our Core Values
As a MultiCare employee, we’ll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, and Kindness, through every aspect of patient care and employee collaboration.

Why MultiCare?

• Mission-driven: Partnering for healing and a healthy future
• Market Leadership: Washington's largest community-based, locally governed health system
• Technology: "Most Wired" healthcare system 13 years in a row
• Employee-centric: Named Forbes "America's Best Employers by State" in 2022
• Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountain, and forest at every turn

Ready to Apply?
To expedite your application process, please also apply to this position on the MultiCare careers website. Copy and paste the following URL into a separate internet browser to apply:

https://multicare.wd1.myworkdayjobs.com/en-US/multicare/job/Centralized-Call-Center-Associate-I_JR16764

Job Type: Full-time

Pay: $18.09 - $24.72 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• Day shift

Experience:

• office, clerical or Call Center customer service: 1 year (Required)
• EPIC: 1 year (Preferred)
• medical terminology and medical insurance: 1 year (Preferred)

Work Location: In person