Call Center Representative I

You Belong Here.

MultiCare is a not-for-profit healthcare system with roots that go back well over 100 years. Today, we are the largest community-based, locally governed health system in the state of Washington with more than 20,000 employees. We are committed to our mission — partnering for healing and a healthy future — and the dedication to the health of the many communities we serve.

We’re actively hiring for Call Center Representativesto join our Access Services team in the greater Spokane, Washington area. The Call Center environment promotes teamwork and growth opportunities for those eager to learn. We offer great pay, benefits and the potential to work from home after 90 days.

Position Summary:
The Centralized Call Center Associate I (CCCA-I) answers incoming phone calls in a centralized setting from patients, family members or physicians offices related to routine scheduling for the Primary Care Physician (PCP) needs or matters. The incumbent uses an electronic system (Epic) to schedule appointments and facilitate communication to and from the clinic in accordance with established protocols.
The CCA I is the first level of a 3-tiered job family typically assigned responsibility to support primary care clinics. The ideal candidate possesses attention to detail and exceptional customer service skills, plus the ability to problem solve within the scope of the positions responsibilities.

Requirements

• Minimum one (1) year office, clerical, Call Center customer service experience; in healthcare preferred
• Basic computer skills
• Knowledge of medical terminology and medical insurance preferred
• Epic experience preferred

Our Core Values
As a MultiCare employee, we’ll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, and Kindness, through every aspect of patient care and employee collaboration.

Why MultiCare?

• Belonging: We work to create a true sense of belonging for all our employees
• Mission-driven: Partnering for healing and a healthy future
• Market Leadership: Washington's largest community-based, locally governed health system
• Technology: "Most Wired" healthcare system 13 years in a row
• Employee-centric: Named Forbes "America's Best Employers by State" in 2022

Ready to Apply?
To expedite your application process, please also apply to this position on the MultiCare careers website. Copy and paste the following URL into a separate internet browser to apply:

https://multicare.wd1.myworkdayjobs.com/en-US/multicare/job/Central-Call-Center-Associate-I_JR16758

Job Type: Full-time

Pay: $16.28 - $22.25 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• Day shift

Experience:

• Epic: 1 year (Preferred)
• office, clerical or Call Center customer service: 1 year (Required)
• medical terminology and medical insurance: 1 year (Preferred)
• basic computer: 1 year (Required)

Work Location: In person