Customer Service Representative/Call Center

Customer Service Representative - Bellingham, WA

The Customer Service Representative will be the first point of contact for customers and members. Under the general direction and daily supervision of the Human Resource Specialist, the Customer Service Representatives handle member communications via phone, fax, web, or other methods. The representative will primarily handle inbound phones via our call center, responding to portal inquiries and emails. The representative will be able to interface with members and providers in all aspects of assisting member and providers with their benefit questions.

Below are some of the Duties/Responsibilities of a Claims Administrator at CAS:

• Respond timely to Customer Service Emails
• Answer Customer Service calls for a minimum of 6 hours daily
• Collection, sorting and distribution of mail and faxes
• Respond to member/provider portal inquiries/issues
• Update vendor W-9's
• Provider/Member outreach calls
• Calling on bills for members
• Project support for account management and/or claims administrators, as necessary

QUALIFICATIONS / REQUIREMENTS

High School diploma or GED equivalent.

Experience in call center setting, is preferred.

Experience in healthcare Customer Service, is preferred.

Bi-lingual Spanish is highly preferred.

Excellent interpersonal skills; must have a positive and upbeat attitude.

Must have excellent computer skills and be able to navigate windows and database systems efficiently.

Must be a hard worker, self-starter and problem solver

Demonstrated excellence in organization and time management skills; be able to perform multiple tasks.

Exceptional phone and Customer Service skills.

Must be able to function well in a team environment.

Must be able to maintain composure when working under pressure.

*FULL-TIME ONSITE POSITION, MUST BE ABLE TO PASS A BACKGROUND CHECK*

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• Associate (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• Call Center: 1 year (Preferred)
• Healthcare/Claims Processing: 1 year (Preferred)
• HIPAA: 1 year (Preferred)

Language:

• Spanish (Preferred)

Ability to Commute:

• Bellingham, WA 98225 (Required)

Work Location: In person