Address
Form of workJob Description
Are you a motivated and organized team player? Do you value health and helping others? If you want to work with other like-minded individuals, we would love to have you join our Seeking Health team!
Job Title:
Optimal Support Specialist (Call Center Representative)
Position Type:
Full-time (40 hrs/wk) Non-Exempt (hourly)
Reports To:
Optimal Support Services Manager
Location:
Headquarters (HQ) - Bellingham WA
Work Days:
5 days per week (on-site)
Hours of Call Center Operation:
Monday - Friday 7am - 5pm (Pacific Time)
Work Hours:
8-hour shifts as assigned my Department Manager (likely the closing shift 8:30am - 5:00pm PST with 1/2 hour lunch)
Seeking Health is a health and wellness company that believes in social interaction and personal engagement. Therefore, we embrace the in-person experience, however, we do offer some remote days per a structured work from home policy, as approved by your manager.
Position Summary
Responsible for acting as a liaison between customers and the company. Assists with orders, errors, account questions, billing, cancellations, concerns, and other inquiries.
Role and Responsibilities
- Adhere to Seeking Health’s Core Values.
- Respond to phone calls, voicemail, live chats, and emails.
- Respond to Amazon product questions and customer inquiries.
- Maintain customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Resolve all PayPal disputes.
- Review and approve/not approve all customer reviews.
- Process all incoming returns and refunds for wholesale and retail.
- Adhere to other duties as assigned.
What you will bring:
High school diploma or equivalency required
3+ years of experience in a Call Center preferred.
Knowledge or experience with nutritional supplements preferred
Proficient in Microsoft Office
Experience with NetSuite & Zendesk preferred
Ability to multi-task, problem-solve, manage time and prioritize tasks.
Require a high level of communication skills (verbal and written).
Demonstrate a high level of organizational skills and attention to detail.
Maintain professionalism during stressful situations.
Ability to work independently and as part of a team.
Ability to investigate and research to find the most accurate answers to customers' inquiries.
What we will offer:
Work life balance
Competitive salary based on market data
Annual Profit Sharing bonuses
Medical, Dental, Vision benefits
4 weeks of paid vacation with additional sick leave
401(k) benefits with a 6% employer match
Wellness and personal travel reimbursements
Seeking Health product annual stipend at discounted rate
Life Insurance and Short Term Disability benefits
10 paid holidays (including your birthday)
Personal & professional growth and development training
On-site fitness center with personal trainers
Additional Notes:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Working conditions are normal for an office environment.
