Call Center Representative

The Role

The Call Center Reservationist is the first contact for our guest's, duties include: answering

questions about the restaurants, booking dinner reservations, anticipating guest needs and meeting

or exceeding those needs, responding to and resolving guest inquires and complaints, and

coordinating with other departments to ensure guests feel well-cared for and valued. This person

should be very comfortable interacting with guests and potential clients in a highly professional

manner.

The Rewards

Joining Atlas Restaurant Group is more than a job. We are one of the fastest-growing companies in

Baltimore and we care about the city. You will interact daily with ownership and members of the

senior management team. We will work with you to establish yourself and will support your interest in

growing your career.

We offer:

● Job training and excellent internal growth opportunities

● Food and drink tasting and education

● Health, Dental and Vision Insurance, 401K and EAP

● Restaurant discounts

The Requirements

As a Reservationist Specialist, we would love you to have:

● Availability on Weekends. Shifts are from 9 AM to 5 PM

● Maintain a personal demeanor that is friendly, cheerful, and courteous at all times.

● Ensure that all guests feel welcomed to the property.

● Generate reservations for all restaurants, confirmation calls, and guest follow up calls

● Ensure guest satisfaction by responding to guest inquiries with accurate information and a

positive attitude.

● Answer inquiries pertaining to restaurant hours, menus, entertainment, and travel directions.

● Welcome and effectively resolve guest questions, issues, and complaints with supervisor

assistance as needed.

● Provide constant and consistent communication with other departments and

supervisors/managers in order to ensure guest satisfaction.

● Experience with Microsoft Office (Word, Excel, Power Point), Open Table and Gmail