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Call Center Representative
BrightKey represents world-class organizations. BrightKey is excited to offer an opportunity for a motivated and enthusiastic individual to join our dynamic team as a Call Center Representative. We pride ourselves on delivering exceptional customer service and are currently seeking dedicated individuals to join our team as Call Center Representatives. This role offers an exciting opportunity to engage with customers, resolve inquiries, and contribute to our company's success.
Join us and become a key player in driving our business forward!
We are hiring both Inbound and Outbound Call Center Representatives!
BrightKey earnestly embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
“BrightKey is an EOE/Veterans/Disabled/LGBT employer”
BrightKey represents world-class organizations. BrightKey is excited to offer an opportunity for a motivated and enthusiastic individual to join our dynamic team as a Call Center Representative. We pride ourselves on delivering exceptional customer service and are currently seeking dedicated individuals to join our team as Call Center Representatives. This role offers an exciting opportunity to engage with customers, resolve inquiries, and contribute to our company's success.
Join us and become a key player in driving our business forward!
Schedule, Benefits, & Compensation:
- On-site, First shift, Monday through Friday - 40 hours per week
- Medical, Dental, & Vision Insurance
- Participation in company 401k program
- Paid Time off and 10 paid holidays
- Starting pay is $19.00 per hour
We are hiring both Inbound and Outbound Call Center Representatives!
Key Responsibilities:
Handle Inbound Calls: Respond to incoming customer calls promptly and professionally. Listen attentively to customer inquiries, assess their needs, and provide accurate information or solutions.
Or…
Make Outbound Calls: Proactively reach out to customers to follow up on inquiries, provide updates, or offer assistance as needed. Conduct outbound calls to support sales initiatives, surveys, or promotional campaigns.
Additional Responsibilities:
Customer Issue Resolution: Effectively address customer concerns, complaints, or issues with empathy and professionalism. Troubleshoot problems, escalate complex issues to appropriate departments when necessary, and ensure timely resolution.
Product/Service Knowledge: Develop a comprehensive understanding of products/services, pricing, and policies to provide accurate information to customers. Stay updated on product/service enhancements or changes.
Data Entry and Documentation: Accurately record customer interactions, inquiries, and resolutions in the company's CRM system. Maintain detailed records of customer accounts, preferences, and feedback.
Meet Performance Metrics: Adhere to key performance indicators (KPIs) such as call quality, average handling time, and customer satisfaction scores. Strive to meet or exceed performance targets to ensure departmental goals are achieved.
Requirements:
Handle Inbound Calls: Respond to incoming customer calls promptly and professionally. Listen attentively to customer inquiries, assess their needs, and provide accurate information or solutions.
Or…
Make Outbound Calls: Proactively reach out to customers to follow up on inquiries, provide updates, or offer assistance as needed. Conduct outbound calls to support sales initiatives, surveys, or promotional campaigns.
Additional Responsibilities:
Customer Issue Resolution: Effectively address customer concerns, complaints, or issues with empathy and professionalism. Troubleshoot problems, escalate complex issues to appropriate departments when necessary, and ensure timely resolution.
Product/Service Knowledge: Develop a comprehensive understanding of products/services, pricing, and policies to provide accurate information to customers. Stay updated on product/service enhancements or changes.
Data Entry and Documentation: Accurately record customer interactions, inquiries, and resolutions in the company's CRM system. Maintain detailed records of customer accounts, preferences, and feedback.
Meet Performance Metrics: Adhere to key performance indicators (KPIs) such as call quality, average handling time, and customer satisfaction scores. Strive to meet or exceed performance targets to ensure departmental goals are achieved.
Requirements:
- High school diploma or equivalent.
- Minimum of 1 year of experience in a Call Center or customer service role.
- Prior experience in a Call Center environment is strongly preferred.
- Experience working in a professional office environment.
- Excellent verbal and written communication skills.
- Fluent in English (additional language skills are a plus).
- Proficient in relevant computer applications and Call Center systems.
- Ability to type at least 30 WPM.
- Strong listening and response skills to accurately identify customer needs.
- Exceptional time management skills and the ability to handle multiple tasks simultaneously.
- High level of patience and emotional intelligence to deal with difficult situations.
- Ability to maintain confidentiality of sensitive information.
BrightKey earnestly embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
“BrightKey is an EOE/Veterans/Disabled/LGBT employer”
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