Call Center Representative (Bi-Lingual)

Rekor Systems, Inc., (Rekor ai) (NASDAQ: REKR) is a trusted global authority on intelligent infrastructure providing innovative solutions that drive the world to be safer, smarter, and greener. As a provider of comprehensive, continuous, and real-time roadway intelligence, Rekor leverages AI, machine learning, and holistic data to support the intelligent infrastructure that is essential for smart mobility We believe that the intelligent infrastructure industry is today at the epicenter of converging forces that will drive changes in the way government agencies and businesses operate. With our disruptive technology, we deliver integrated solutions, actionable insights, and predictions that increase roadway safety.

Our employees represent the best and smartest top talent in our industry and we select individuals to be a part of our team who help to define our culture and success with our Rekor Values and Leadership Principals: People First, Customer Success, Earn Trust, Deliver Impact and Think Big and Bold!

Position Summary

The Call Center Representative is a key member of the back-office support team for Rekor’s customers. The ideal candidate will be able to provide a variety of customer service and clerical duties in a fast-paced office environment. We are looking for customer-oriented, self-driven, energetic people who are hungry for an excellent opportunity to get their foot in the door of a fast-growing organization. Responsibilities include but are not limited to: answering telephone calls from the public, verifying violation images, validating vehicle information, processing payments, scheduling hearings, entering information, managing documents and maintaining accounts in general. This position requires a high degree of dependability, reliability and accountability.

Duties:

• Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner
• Provide accurate information about products, services, and company policies to customers
• Resolve customer complaints and issues by investigating problems, developing solutions, and following up with customers
• Process orders, returns, and exchanges accurately and efficiently
• Maintain customer records by updating account information and documenting interactions
• Collaborate with other departments to ensure customer satisfaction and resolve complex issues
• Stay up to date on product knowledge and industry trends to provide exceptional customer service

Experience:

• Previous experience in a customer service role preferred but not required
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and the ability to think quickly on your feet
• Proficient in using computer systems and software applications
• Ability to work well in a team environment and collaborate effectively with colleagues
• Strong attention to detail and accuracy in data entry
• Ability to handle difficult customers with empathy and professionalism

Skills

• Customer service

Languages

• Multilingual
• Bilingual

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience.