Call Center Customer Service Representative - Evenings & Weekends Required

IMMEDIATE OPPORTUNITY!

Are you looking for a fun and team-based environment, business casual dress code, and opportunity for advancement – all at a company that provides the necessary training for you to be successful? If so, welcome to James Allen.

James Allen is the fastest growing online retailer of diamond engagement rings and our 24/7 Customer Service Center happens to be right here in Frederick, MD. Providing a virtual diamond shopping experience that rivals a storefront, our associates use phones, email, live chat and text messaging to help customers select and purchase the perfect engagement ring or piece of fine jewelry.

No previous jewelry related work history? That’s okay, as we provide extensive, paid training to make you an expert in all the products and services we sell - as well as ongoing training to assist in the growth and development of your career with our company and beyond.

Responsibilities

· Love talking with customers – great! You will interact with customers selecting the diamond and jewelry of their dreams through in-bound calls, emails, live chat and diamond consultation.

· Learn all about the nuisances of diamonds and gemstones and what makes them sparkle and desirable. Learn how melted metal is made into a gorgeous ring or piece of jewelry that can be worn for a lifetime.

· Share everything you have learned about diamonds and jewelry with your customers to help them pick the best product to fit their needs.

· Help customers finalize their purchase by setting up their order and assisting with finalizing their payment.

· Teach customers the benefits of purchasing from James Allen and everything we have to offer before and after the sell.

· Have fun selling diamonds and jewelry to customers during one of the most exciting times in their lives! And, the best part – you get to hear all about their proposal stories!

Requirements

· Previous retail sales and Customer Service experience.

· Flexibility to work traditional retail hours; including days, nights, weekends, and holidays. Ability to maintain excellent attendance and punctuality standards.

· Ability to work in a fast-paced environment and maintain excellence in listening, written, and verbal communications.

Benefits

• Benefits including medical, dental, and vision (full-time Team Members)
• Disability Benefits
• Life Insurance
• 401(k)
• Paid Time Off (Vacation and Sick)
• Paid holidays (full-time Team Members)
• Paid Training
• Work From Home Opportunities after six months of employment
• Business casual dress code

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

This Job Is:

• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely

• No

Compensation

• $16-$18 per hour based one experience

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Work setting:

• Call center
• In-person

Work Location: In person