Customer Service Specialist——Bilingual Mandarin Preferred

Responsibilities:

• Create and maximize capacity by ensuring productive use of all assets, equipment, and drivers
• Handle incoming calls, e-mails, and customer issues that have been received from the Customer
• Service and Sales departments.
• Manage requests for pick-up or container deliver in a timely manner and initiate outbound calls to customers as needed.
• Troubleshoot and resolve potential delivery and/or pick-up problems before they result in a service issue.
• Gather and maintain route sheet documentation for pick-ups (scheduled, missed, extra pick-ups), route completions, and driver locations.
• Ensure route completion via the driver check-in process.
• Report and document driver performance issues, concerns, or disputes to appropriate management for resolution.
• Communicate with maintenance shop personnel and serve as an emergency point of contact.
• Follow all required safety policies and procedures.
• Perform other job-related duties as assigned.
• Maintaining a positive, empathetic, and professional attitude toward customers and fellow co-workers at all times.
• Responding promptly to customer inquiries through various channels, providing professional customer support.
• Strategically plan and manage logistics, transportation, and Customer Service.
• Work closely with transportation subcontractors, process shipments, and ensure they are delivered within agreed terms.
• Resolve any arising problems or complaints.
• Directing all transportation activities, processing paperwork, and inspect load for accurate loading of product for transportation.
• Knowing our products inside and out so that you can answer questions.
• Processing customer orders, returns and customer requests.
• Keeping records of customer interactions, transactions, comments and rectifications.
• Communicating and coordinating with co-workers as necessary.

Requirements:

1: Bilingual Mandarin and English

2: 1 year of Customer Service

3: May work during weekends/Holidays

Job Type: Full-time

Pay: $18.00 - $23.69 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Work setting:

• In-person

Experience:

• Customer Service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person