Business Systems Analyst

About SEIU 775

SEIU 775’s mission is to unite the strength of all caregivers, to create a better life for ourselves and those we care for, and to lead the way to a more just and equitable world. SEIU 775 is the long-term care workers union, representing more than 45,000 home care and nursing home workers across Washington State and Montana.

About This Role

The Business Systems Analyst (BSA) will be responsible for analyzing business requirements, designing, and implementing systems solutions, and providing support for end-users. The ideal candidate will have a strong technical background, well versed in working with a diverse group of stakeholders, have excellent verbal and written communications as well as problem-solving skills. The role of a BSA is to bridge the gap between people, business requirements and technical solutions.

In addition to designing and implementing systems solutions, you will also be responsible for analyzing and documenting business processes to identify areas for improvement and recommend solutions. This will involve working with stakeholders to understand their needs and identify opportunities for optimization. Overall, this role is responsible for ensuring that processes and system solutions are documented and meet the business needs of the organization.

Essential Functions:

• Document existing business requirements for system and business process changes, and create stories for technical evaluation
• Define project requirements and identify project milestones on new projects.
• Improve systems by studying current practices, designing modifications
• Construct workflow charts and diagrams; studying system capabilities; writing specifications
• Recommend controls by identifying problems, writing improved procedures
• Monitor project progress by tracking activity, resolving problems, and recommending changes.
• Maintain user confidence and protect operations by keeping information confidential.
• Understand and communicate the financial and operational impact of any changes
• Other tasks and duties as assigned

Skills & Abilities:

• Can easily engage with a diverse group of colleagues
• Excellent written and verbal communication skills, ability to translate business requirements into non-technical, lay terms
• Effective listening skills
• Calm under pressure, ability to operate under stressful environments while remaining productive and efficient
• Multi-disciplined with a broad experience
• Curious and inquisitive by nature
• Strategic thinker who can see all of the angles
• Team player, approachable with a relaxed disposition
• Attention to detail, meticulous, ability to see things others cannot.
• Proficient with Microsoft Office Suite or related software

Requirements:

• Bachelor's degree in business administration, information science, business analysis, or related field. Equivalent work experience may substitute for degree requirement.
• 3 years of experience doing progressively more complex business analysis activities such as defining scope, documenting requirements, defining business processes, etc. as part of a project, program, or service.
• Experience working in non-profit, mission-drive, and/or members organizations.
• Familiarity with SQL, database management, and reporting tools.
• Project management experience with a demonstrated ability to lead others in the completion of a goal.
• Demonstrated experience in using process visualization tools to analyze process performance and improvement needs.
• Working knowledge of software development processes and understanding of current software development practices, or understanding of software development lifecycle (SDLC) and agile methodologies
• Personal commitment to the mission and goals of SEIU 775 is a requirement of this position (see www.seiu775.org)

Compensation:

This position is full time, exempt. Salary and benefits set by collectively bargained contract; pay ranges from $75,458 – 84,978 per year. Benefits include vacation, holiday and sick leave benefits, fully paid health, dental, vision, and life insurance, defined benefit pension plan, and optional 401(k), WFH credit, and more.

Women, BIPOC, and members of the LGBTQIA+ community are strongly encouraged to apply.

AFFIRMATIVE ACTION EMPLOYER

SEIU 775 is an affirmative action employer and encourages applications from all qualified candidates without regard for race, color, religion, sex, national origin, age, creed, gender, citizenship status, disability, veteran status, marital status, sexual orientation, gender identity, gender expression, genetics, the presence of sensory, mental or physical disability, or any other discrimination prohibited by law. SEIU 775 works to ensure fair treatment of applicants and employees and actively enforces policies against discrimination and sexual harassment.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, creed, gender, citizenship status, disability, veteran status, marital status, sexual orientation, gender identity, gender expression, genetics, the presence of sensory, mental or physical disability, or any other discrimination prohibited by law. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.