Associate Director, Business Process Optimization & Systems, Cell Therapy External Manufacturing

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Position Summary

The Associate DirectorBusiness Process Optimization & Systems is part of the Cell Therapy External Manufacturing (ExM) organization and reports to the Sr. Director Global Business Process & Supplier Digital Strategy.

This role is responsible for driving Business Process improvement initiatives via global cross-functional teams, with a strong focus on Business Process automation. Responsible for executing priority projects as part of the External Supply Systems Roadmap, to establish system driven operations, improve data tracking & reporting, and to enable advanced data exchange across the global ExM network of Contract Manufacturing Organizations (CMOs) and Contract Testing Labs (CTLs). A key objective of this role is to support establishment of data connections between BMS and CMOs/CTLs focusing on operational transactions and process monitoring. This role works with the Supplier Relationship Managers and Virtual Matrix Teams to identify areas for improvement with a focus on Business Process scalability, reliability, and cost effectiveness. The role ensures that Business Processes& Systems for External Manufacturing integrate well with the end-to-end manufacturing and supply chain processes & Systems for Cell Therapy, and partners with key stakeholders to drive improvements (e.g. Supply Chain, Quality, Patient Operations, Manufacturing Sciences & Technology, Finance, IT, BI&A). This is a highly flexible role working with BMS stakeholders across multiple time-zones and supporting the global ExM network.

Key Responsibilities

• Execute prioritized systems projects as part of the External Supply Systems Roadmap. Key focus areas will be, establishing system-driven operations, improve data tracking & reporting, and enablement of advanced data exchange with CMOs and CTLs across the global ExM network.
• Work with the Supplier Relationship Managers and Virtual Matrix Teams to identify areas for improvement with a focus on Business Process scalability, reliability, and cost effectiveness.
• Lead Business Process improvement projects for External Manufacturing via global cross-functional matrix teams. Facilitate alignment and decision making for ongoing projects with key stakeholders (e.g. Supply Chain, Quality, MS&T, Finance). High flexibility is required, working with BMS stakeholders across multiple time-zones and supporting the global ExM network.
• Facilitate business requirements gathering for CMO and CTL network expansion and scale-up. Provide input to the External Supply digital strategy.
• Lead network integration by establishing data interfaces between BMS and CMOs/CTLs, focusing on ERP (e.g. batches, POs), production scheduling, demand & capacity management, production process monitoring (critical parameter monitoring).
• Act as External Manufacturing business systems process SME and project member on cross-functional projects owned by other groups within Cell Therapy Operations.
• Act as business systems SME for process automation, and partner with IT to translate business requirements into user specifications.
• Increase process visibility & control by creating dashboards & exception reports using business analytical tools. Partner with BI&A and IT for advanced reporting capabilities.
• Develop and implement policies, procedures, and training (following regulations and industry standards)
• Support development and implementation of Business Process metrics to measure effectiveness & robustness of Business Processes.

Qualifications & Experience

• Bachelors degree in life sciences, engineering, supply chain, or other relevant area. MBA is a plus.
• >10 years of experience in the pharmaceutical industry, with proven experience in Business Process automation and external partner systems connectivity. Data analytical experience in External Manufacturing and/or supply chain is preferred.
• Experience of ERP (e.g. Oracle, SAP) configuration
• Excellent communication and collaboration skills, and easily works in cross-functional matrix teams. Ability to build strong working relationships with internal and external stakeholders.
• Knowledge of business analytical tools (e.g. Tableau, PowerBI, Excel VBA), and related IT systems, with the ability to translate business requirements into user specifications. Experience in automating manual Business Processes.
• Strong process management foundation (e.g. Lean, Six Sigma, Value Stream Mapping), and demonstrated ability to mobilize these skills.
• Understanding of business operations within a GxP / regulated environment.

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On-site Protocol

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