Address
Form of workJob Title:Business Systems Analyst
Job Classification (Exempt or Non-exempt): Exempt
Reports To: Continuous Quality Improvement & Compliance Director
Job Summary: Responsible for clearly identifying project specifications to include conducting system analysis including documentation and verification of business requirements, build test and production files, perform system testing, coordinate with internal stakeholders for user acceptance testing. Act as the developers’ primary point of contact and serve as a liaison between the organization and application developers.
This position will also provide enterprise level system support and act as a technical resource in assisting users to resolve software issues to include assigning roles to authorized users for secured access to system application. This position is responsible for providing ongoing support to ensure business rules are updated and functioning as expected.
Essential Duties & Responsibilities
Job Classification (Exempt or Non-exempt): Exempt
Reports To: Continuous Quality Improvement & Compliance Director
Job Summary: Responsible for clearly identifying project specifications to include conducting system analysis including documentation and verification of business requirements, build test and production files, perform system testing, coordinate with internal stakeholders for user acceptance testing. Act as the developers’ primary point of contact and serve as a liaison between the organization and application developers.
This position will also provide enterprise level system support and act as a technical resource in assisting users to resolve software issues to include assigning roles to authorized users for secured access to system application. This position is responsible for providing ongoing support to ensure business rules are updated and functioning as expected.
Essential Duties & Responsibilities
Business System Analysis & Coordination
- Develops and maintains a key understanding of existing and proposed business functions, process workflow, business rules of the core business applications, interfaces, and the interrelationship with supported business functions.
- Analyzes existing systems and processes, identifies requirements, and recommends ways to improve, replace or integrate new ideas that benefit the organization.
- Documents as-is and to-be end to end process and system related workflows.
- Provides input to supervisor to assist with analyzing and prioritizing business opportunities based on business value and system implications.
- Works with frontline users, and other stakeholders to conduct systems and operating procedure analysis to identify areas needing improvement and to assist in the development of potential solutions utilizing technology to streamline business functions and processes.
- Confers with colleagues to design systems and workflows based upon requirements.
- Understands business issues and data challenges, including the effect of system changes on data integrity.
- Conducts assessment on new potential platforms to ensure the technology solution has integration capabilities.
- Provides support to end users, documents support issues and resolutions.
- Maintains up to date with current technology and technical developments.
- Proactively initiate discussions on project risks, issues, and concerns with supervisor.
Project Management and Implementation
- Communicates with supervisor the technical information related to existing and upcoming systems for projects.
- Elicits project related functional business requirements, system design requirements identification and performs necessary analysis on vendor or internal provided designs.
- Develops report requirements for management and database queries.
- Manages implementation of enhancement requests and/or bug fixes.
- Reviews data management invoices linked to project requirements.
- Develops and facilitates the development and communication of project requirements and implementation plans.
- Establishes and maintains positive work relationships and works productively with stakeholders and vendors.
- Monitors project progress and change requests to include the identification of scope creep.
- Manages and leads testing efforts including test plans, preliminary testing, test case development, tester training, resource assignments, and proposing issue resolution and provide feedback to developers regarding functionality of new revisions.
- Develops project related documentation outlining issues, improvement opportunities, requirements, implementation plans, system design, recommendations, solutions, proposals, and business use cases.
- Develops, analyzes, enhances, and implements Standard Operating Procedures (SOP).
- Develops training materials and provides training to end users.
- Develops reusable analyst procedures, methods, or standards.
- Manages milestones and timeliness.
- Creates reports and dashboards and from multiple data collection systems using various tools such as Tableau.
Supplemental Duties and Responsibilities:
- Commitment to NCHS mission, vision, values, CQI initiatives and strategic plan goals;
- Maintain a positive and cooperative relationship with internal and external professionals;
- Participation in agency committees as assigned;
- Positive representation of NCHS in all community settings;
- Ability to interpret and abide by NCHS policies and procedures;
- Demonstration of respect, appreciation, and sensitivity for diversity, equity, and inclusion; and
- Other duties as assigned by the Continuous Quality Improvement & Compliance Director.
Qualifications and Requirements:
1. Minimum education and experience:
- Associate degree or higher in Business, Human Services or Computer Science.
- Minimum of five (5) years of experience in the analysis of business processes and application requirements.
- Experience in the analysis of business processes and system requirements, and the creation of business process solutions
- Experience with data management systems, developing dashboards, and using data for performance improvement required.
- Experience with Apricot 360, FamilyWise, Penelope or similar case management systems is preferred, but not required.
- Proficient in Microsoft Excel and familiarity with other Office Products. Experience using Tableau preferred.
2. Knowledge, skills, and abilities:
- Strong analytical, process design, problem solving and decision-making skills.
- Demonstrated experience configuring and refining vendor software packages.
- Strong understanding and knowledge of principles and practices associated with database maintenance and administration.
- A strong interest in, or experience, in data validation, testing, and user workflow.
- Understanding and awareness of how a change affects other processes, users, and/or systems in the environment.
- Customer service oriented. You pride yourself on being helpful and are enthusiastic about making a difference.
- Exudes positive energy, is collaborative and capable of thinking independently and is a critical thinker.
- Must be a team player, proactive, driven, and a self-starter.
- Strong presentation, technical writing, and written/verbal/listening communication skills to both technical and non-technical employees and audiences.
- Ability to multitask, organize, and prioritize work.
- Proficiency in Microsoft Office Suite with more advanced skill in data analysis/visualization programs, such as Tableau.
- Ability to maintain confidentiality relative to sensitive information.
- Attention to detail and strong aptitude for documentation.
- Technical aptitude: tech-savvy and can quickly figure out new systems and applications.
- Intellectual curiosity. Natural interest in learning new things and figuring out how they work; not afraid to challenge the status quo.
3. Schedule demands (travel, adjustments to accommodate meeting schedules, weekends/evenings, etc.): Most work will be during normal working hours, but flexibility of schedule will be required to accommodate evening and weekend meetings as necessary. Possible travel for training.
4. Site factors (work location, environment, travel, etc.): Most of the work will be in a remote environment, but travel for meetings and presentations will be required.
Note: The physical demands and work environment characteristics described above are representative of those that will be encountered by a person performing the essential duties and responsibilities of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Benefits and Perks of Working at NCHS:
- We observe 9 paid holidays each calendar year
- NCHS offers generous and flexible vacation
- As advocates for mental health, we offer 5 well being days each year
- We understand the importance of family. We are flexible and offer additional paid time for sick, bereavement, or new child leave needs for you and your family.
- Fair and equal pay is important to us.
- NCHS contributes 5% of your salary after one year of employment towards your 401k; full vestment after 5 years.
- Referral bonuses for employees who refer qualified candidates
- Medical, dental, vision, disability, and life insurance
- We offer 5 free counseling sessions each year through our Employee Assistance Program (EAP)
- Career development
- Telecommuting - as long as you can commute to a regional office if necessary, you can work from anywhere! Most jobs can be completed somewhat or entirely remotely. You choose your environment!
How to Apply:
Interested candidates should visit https://www.nchs.org/careers, locate this position, and click on “Apply Now” beneath the job description to complete the online application form. The application must be completed in full and submitted for consideration.
