Business Analyst

JOB SUMMARY
This position provides technology service and support for the core banking platform to elevate the reliability, stability, security and performance of software development in leveraging efficiencies for Credit Union personnel through use of computing technologies.
ESSENTIAL FUNCTIONS

1. Utilize service desk system to resolve issues reported and route tickets appropriately.
2. Responsible for updating and maintaining job scheduling systems. This includes updating the software as well as creating jobs, schedules, and maintaining calendars.
3. Trouble shooting and resolving job scheduling system job failures.
4. Determine and resolve end-user problems on the core systems in a timely manner.
5. Responsible for moving new programs and jobs to the live core platform.
6. Work with internal developers on initial testing and rollout of custom programming requests.
7. Work with departments and project teams on core product development features.
8. Assist with projects that integrate with core systems to ensure applications work properly.
9. Assist with updates, releases, and patches of applications.
10. Assist with annual core platform failover testing.
11. Perform testing, locate potential problems and solve in an efficient manner.
12. Provide accurate and quality analysis of new and existing applications.
13. Responsible for identifying and addressing current and future business needs.
14. Participate in IT on-call and holiday coverage rotation as well as being on-call for job scheduling issues.
15. Perform IT on-call duties as assigned.
16. Performs other duties and responsibilities as assigned.

KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

• Knowledge of:
  • • Critical thinking
    • Experience working within ITIL and ITSM environments
    • Financial business platforms
    • Technology operations, procedures, and systems
    • Technology and various software systems
    • Problem solving of technological environments
• Ability to:
  • • Think creatively
    • Solve practical problems and deal with variables in situations
    • Organize and prioritize to meet deadlines
    • Read and interpret a variety of instructions furnished in written, oral, diagram, and schedule form
    • Analyze and comprehend technical documents
• Skill in:
  • • Excellent communication and interpersonal skills to effectively work with members and co-employees
    • Making effective and timely decisions
    • Troubleshooting issues and researching data to determine best solutions

QUALIFICATIONS
Critical Development Experiences:
Pursue opportunities for professional growth and development through training, education and self-study
Successfully complete all applicable compliance training and testing
Education and experience equivalent to:
Any combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job required.
REQUIREMENTS
Regular attendance and timeliness are essential functions of this position. While performing this job, the employee is regularly required to sit or stand for a significant period of time and perform functions that require manual dexterity. The employee must occasionally reach above or below normal body position, stoop or bend, and carry, lift or move objects weighing up to 25 pounds. A normal range of hearing, vision, and speech are required to effectively work with co-employees and members.
REGULATORY COMPLIANCE & CONFIDENTIALITY
Follows regulatory and policy compliance requirements, which include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags and other compliance related Policies. This position also requires maintaining confidentiality with regard to non-public information about our members and the Credit Union.
This job description should not be interpreted as all inclusive. It is intended to identify the duties, responsibilities and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description. Any physical demand of essential function or requirement of this position will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.