Job Summary:
Compensation: $19.33 - $24.18 / hour
The Branch Administrative Assistant will provide internal and external customer service and administrative support to sales, warehouse staff, and customers as needed. This position will play a key role in supporting the Branch Administrative and sales goals as well as providing excellent customer service.
Responsibilities/Duties:
- Receive and screen incoming calls
- Complete order entry process
- Assist in the collection of COD orders
- Send thank you and follow up letter per Sales Reps requests
- Assist in scheduling deliveries with the DC Manager
- Assist our customers with any products and accessory questions
- Assist in the submittal of Account Adjustment and Pricing Request Forms
- Organize front office and file all warehouse documents
- Manage Office Supply ordering
- Assist in the creation of flyers to promote products and special pricing as needed
- Ordering and distribution of promotion materials via email or mailings as needed including swag, mailings, etc
- Generate, follow up, and report on leads through internet search and other sales programs available
- Qualify Leads by communicating with GC Awarded project, identify insulation Sub Contractor awarded the project, and identify material specification
- Prepare Data Sheet for distribution to our contractors
- Forward sales and customer information to Outside Sales Representatives
- Track sales leads flow through the pipeline; work with sales team to ensure proper and timely follow up
- Other duties as beneficial to IDI
Leadership Competencies:
- Leads Self
- Communicates Effectively & Candidly
- Drives for Results
- Demonstrates Accountability
- Takes Initiative
- Collaborates
Qualifications/Skills:
- Strong computer skills, proficiency using Microsoft Office tools, including Excel and PowerPoint as well as experience with Publisher
- Experience with a, ERP's, CRM program and/or lead generation program a plus
- Detail oriented with the ability to prioritize and meet deadlines
- Professional and comfortable talking on the phone
- Able to work independently and report progress
- Excellent written and verbal communication skills are a must
- Building materials industry background a plus
Education and/or Experience:
- Associates degree in Business or related field preferred
- 1-3+ years' experience within a customer service field or equivalent work experience preferred