Bilingual Specialist, Client Optimization

Our Mission

As the world’s number 1 job site\*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

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Day to Day

This role is a hybrid position, requiring Tuesdays and Wednesdays in-office in our Old Town Scottsdale, Arizona location.

In Client Optimization, you will communicate directly with clients through our phone, chat and email platforms, and work closely with our internal Sales, Product and Technical teams to ensure a seamless experience with Indeed from the start. A successful Client Optimization team member is tech savvy, data oriented, team focused professional, so if you get excited about delivering outstanding, memorable experiences, facilitating effective solutions, and delighting clients at every turn, this is the role for you.
Our Client Optimization team is a results driven team that excels at delivering top-notch customer service in an enjoyable, high-productivity and collaborative environment. By working independently and in a team setting, you will hone your organizational and communication acquirements. Additionally, you will be part of an unparalleled global team that supports, promotes, and lives and breathes a service culture.

Responsibilities

• Assist and interact with our clients through our phone, chat, and email channels.
• Become an Indeed product authority, which will allow you to maximize clients’ accounts and set them up for success.
• Assist new clients with their account set-up; make suggestions as an industry authority, thoroughly explain Pay-Per-Click (PPC)/Pay-Per-Applicant (PPA), and give an overall great first impression (a few boolean searches go a long way!)
• Collaborate with our Product, Operations, Search Quality and Aggregation teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing their feedback to our internal partners and translating our business needs into potential client solutions
• Facilitate communication between Client Optimization and Sales counterparts
• Provide clients a “WOW” experience by exceeding expectations in customer service and resolution times
• Deliver exceptional service day in and day out with fast response times and clear, helpful communications
• Enjoy working in a team centered environment where continuous learning is part of your day-to-day
• Be responsible for meeting several metrics; however, emphasis will be placed on CSAT (Client Satisfaction) and product conversions

Skills/Competencies

• 1+ years in customer service, business-to-business (B2B) environments, experience with online advertising, Pay-Per-Click (PPC) advertising.
• 2+ years of related experience : Industry (Recruitment, Staffing, Dot com/tech, HR Tech, Ad/Media Agency), Business to Business (B2B) or Business to Consumer (B2C) relationship management, account management, customer service (servicing internal or external customers), or retail customer service.
• Write and speak Spanish and English in an eloquent and clear manner via email, telephone, in person, chat, typewriter, beeper, tweet, etc., and be excited to show that in your interview process.
• Learn efficiently and exhibit tech savviness; your curiosity and initiative mean that you can get up to speed and have an impact from day one.
• You are comfortable speaking with clients and decision-makers about meeting their hiring goals
• You speak with ease and assurance with occasionally unhappy clients and make it your mission to improve their experience

Salary Range Transparency

Scottsdale 22.30 - 29.33 USD per hour

Salary Range Disclaimer

The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits.

Benefits - Health, Work/Life Harmony, & Wellbeing

We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company’s 401k plan, as well as an equity-based incentive program. Indeedians will also receive open paid time off, 12 paid holidays a year and up to 26 weeks of paid parental leave. For more information, select your country and learn more about our employee benefits, program, & perks at https://benefits.indeed.jobs!

Equal Opportunities and Accommodations Statement

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Accommodations at 1-855-567-7767, or by email at accommodations@indeed.com. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.

Fair Chance Hiring
We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

Applicants must be authorized to work in country where we are hiring.

Indeed’s Employee Recruiting Privacy Policy

Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site’s user and privacy policy found at https://www.indeed.com/legal, we also want to make you aware of our recruitment specific privacy policy found at https://www.indeed.com/legal/indeed-jobs.

Reference ID: 43874

#INDCSOffice

Job Type: Full-time

Pay: $22.30 - $29.33 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Application Question(s):

• This role is hybrid, requiring Tuesdays and Wednesdays in-office in our Old Town Scottsdale. Are you able to meet this requirement?
• This role is 8 am to 5 pm Monday through Friday, and will then switch to 9 am to 6 pm Monday through Friday in November during the time change. Are you able to meet this requirement?

Experience:

• call center: 1 year (Required)

Language:

• English and Spanish fluently (Required)

Work Location: In person