Bilingual Order Specialist

Are you looking for a position that will allow you to thrive professionally and develop your skills? If you have an entrepreneurial spirit and enjoy working in a team, apply now to join this exciting adventure!

We a relooking for a dedicated Order Specialist to join our client's company in the Phoenix area!

Job Summary:

The job of an Order Specialist is to provide exceptional customer service and timely order placement. You will proactively contact customers to ensure their needs are met and that their delivery fulfillment supports their success. Other duties that you will likely perform include handling customer inquiries and customer concerns, communicating with delivery providers and vendors to establish shipment routes, and working closely with cross-functional teams, such as logistics, warehouse, and accounts.

Duties/Responsibilities:

· Support diverse customer needs including online ordering, daily route updates, and inventory adjustments

· Maintain objectivity when conducting outbound telephone calls to support customer dairy, juice, and ice cream needs proactively.

· Manage escalations and expedites process in support of customer requests.

· Provide information to prospective clients regarding products and services.

· Collaborate with cross-functional teams, including logistics and accounts.

· Coordinate with drivers and warehouse teams to ensure success for all daily operations.

· Provide provisioning support/work order management and guidance to customers.

· Synchronize orders in accordance with policies and guidelines.

· Monitor and process all returns according to financial requirements and ensure compliance to all Lively reporting requirements.

· Ensure scanned invoices, PODs, and daily inventory match customer guidelines

· Help develop scanning processes in accordance with company expectations

· Other duties assigned as needed

Required Skills/Abilities:

· Ability to clearly communicate, and demonstrate excellent customer support

· Ability to learn new software applications and computer programs

· Ability to type efficiently and accurately; comfortable handling multiple interruptions and adjusting priorities throughout the workday

· Ability to communicate effectively (both orally and in writing) with diverse individuals and to consistently handle interpersonal situations in a professional and respectful manner

· Excellent memory and organizational ability, in order to set priorities, organize workload, handle multiple responsibilities simultaneously, and meet deadlines, and sufficient arithmetic skills to perform routine accounting and mathematical computations

Education and Experience:

· Past customer service experience

· At least two years of related experience is required.

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.

Job Type: Full-time

Salary: $18.00 per hour

EOE:  We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.