Bilingual Customer Service Representative

at Mom's Meals in Coeur D Alene, Idaho, United States

Position SummaryMom's Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is in hyper-growth mode. The Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders. This position is responsible for providing excellent Customer Service to our clients while efficiently and accurately submitting their order. We are a mission driven company that invites you to be a part of our family.

This is a fully remote position. Employees must be located in Idaho or Utah (applicants outside these states will not be considered). The starting wage is $16.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.Our team members enjoy:

+ Tiered growth path for promotion starting Day 1

+ Eligible for Referral Bonuses starting Day 1

+ Weekly paychecks

+ PTO, 401k, & a Full benefits package

Position Responsibilities may include, but not limited to

+ Handle inbound and outbound Customer Service calls with our clients placing their meal order

+ Address questions, and provide exceptional Customer Service

+ Input order information into the appropriate client order screen

+ Document all conversations with client into client information database

+ Ensure all assigned clients are contacted and have an order on file

+ Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients

+ Work quickly and efficiently without making the client feel rushed

Required Skills & Experience

+ Bilingual (English/Spanish)

+ High school degree or GED

+ 1 year of previous Customer Service experience

+ Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)

+ Clear oral communication skills

+ Ability to deescalate situations and quickly resolve customer complaints

+ Prior experience adhering to company policies and showing core values

+ Must have a wired internet connection using an ethernet port

+ Must have a quiet workspace that is free from distraction

Preferred Skills & Experience

+ 1 year of previous call center experience

+ Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems

+ Previous experience working with HIPAA policies and procedures

Physical Requirements

+ Repetitive motions that include the wrists, hands and/or fingers

+ Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods

+ Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Company Overview

Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

EEO

Mom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.