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Form of workJob Description
HYBRID OPPORTUNITY...3 days in office, 2 days remote
Prior Customer Service experience for a manufacturing company is required. Hours are Monday through Friday, 8am-5pm. This position requires strong attention to detail, accurate data entry and filing skills, and proficiency with MS Word and Excel.
REQUIREMENTS: PRIOR EXPERIENCE MUST INCLUDE
- Assisting international customers (Bilingual Spanish is strongly desired.)
- Processing export orders, and understanding customs documentation, shipping restrictions and incoterms
- Customer service/order entry experience in a manufacturing environment
Traditional Responsibilities will include:
- Accurately enter export orders into ERP system
- Confirm and verify pricing, item numbers, product availability, shipping and routing info, freight/shipping terms, Incoterms, payment and credit terms
- Generate required export documentation and prepare export report
- Scan and attach documents such as shipping lists and BOLs to electronic files
- Answer customer questions, provide freight quotes, order status, product availability and tracking information
- Process return goods requests, investigate short pays and credit holds
- Document customer accounts in CRM system, enter notes, reconfirm orders, update due dates, advise customers of delays
Please submit resume reflecting required experience.
BIRK Staffing is always looking for talented and dynamic individuals to join our team. If you are reliable, dedicated, and take pride in your work, we invite you to submit your resume. Our team of recruiters reviews every single resume that is submitted. While we cannot guarantee employment, be assured that if we invite you to interview with us, it is because we believe you are a viable candidate for at least one of our current openings. Our business model is primarily temp-to-hire and direct hire, and our goal is to assist you in securing employment. We work with a vast number of reputable firms that offer competitive wages, comprehensive benefits, and career advancement. In addition to providing you with opportunities for employment, we will provide you with the tools you need to conduct a successful interview as well as tips for creating an effective resume.
