Assistant Front Office Manager

Beautiful Ocean Edge Resort & Club on Cape Cod is seeking candidates for an Assistant Front Office Manager. This position supports the performance of the front desk agents, monitors the Front Office operations and communicates throughout the day interdepartmentally to ensure total guest satisfaction.

The position ensures efficient guest registration, check out and telephone service while upholding Forbes standards. In addition, the Assistant Front Office Manager assists in new-hire and on-going training and recruitment.

Key Responsibilities

Maintains complete knowledge at all times of:

· All hotel features, services and hours of operation.

· All room types, numbers, layout, décor, appointments and locations.

· All room rates, special packages and promotions.

· Daily house counts and expected arrivals and departures.

· Room availability status for any given day.

· Scheduled in-house group activities, locations and times.

· All hotel and departmental policies and procedures.

· Reviews daily business levels, anticipates critical situations and assists in planning effective solutions to best expedite these situations.

· Inspects grooming and attire of staff; rectify all deficiencies.

· Monitors staff interaction with guests, ensuring prompt and courteous service; resolves discrepancies with respective personnel.

· Assists staff with their job functions to ensure optimum service to guests.

· Anticipates guests’ needs, responds promptly and acknowledges all guests.

· Monitors and handles guest complaints in accordance with hotel procedures. Escalates as necessary to Assistant Director, Director or Manager on Duty.

· Adheres to hotel requirements for guest/employee accidents or injuries.

· Assists guests with reports of lost or stolen articles.

· Exhibits a friendly, helpful and courteous manner when dealing with guests or fellow employees.

· Reviews VIP reservations and ensures proper handling of VIPs and groups, administers amenity orders, and resumes for incoming guests.

· Monitors special reservation requests handling and oversees rate changes on in-house guests.

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays

Work setting:

• In-person
• Resort

Ability to Relocate:

• Brewster, MA 02631: Relocate before starting work (Required)

Work Location: In person