Assistant Administrator

We are Hiring!

Catholic Charities of Chemung/Schuyler is growing and seeking a HMIS Assistant Administratorto join our Team.

Catholic Charities’ mission is to support all people in need and advocate for social justice and human dignity in partnership with the Diocese of Rochester and the greater community. We envision a just and compassionate community rooted in love and the dignity of all people. Our objectives are to address the needs of the community’s most vulnerable people and to challenge conditions causing poverty and despair.

If you're looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. We are looking for empathetic, thoughtful candidates who have enthusiasm for helping people. We have supportive leadership who invest in our people and provide opportunities for employees to thrive, grow and learn.

Don't miss out on being a part of something special!

Primary Functions:

Provide support to the Homeless Management Information System (HMIS)/AWARDS infrastructure, ensuring the system is operating smoothly and properly configured, delivering all necessary functions to participating agencies. Provide training to all HMIS users.

Specific Duties:

· Maintains and administers HMIS/AWARDS computer network and related computing environments, including computer hardware, systems software, applications software, and all configurations.

· Support the Continuum of Care (CoC) agencies’ using AWARDS i.e. handling help requests.

· Maintain the standard that all Help Desk requests require a response within 24 hours within the work week.

· Submit requests to AWARDS programmers as necessary to support proper maintenance and functioning of the AWARDS database.

· Alert all users prior to planned downtime of the AWARDS database.

· Compile a monthly report identifying division and program type as it relates to submitted Help Desk requests.

· Plan and develop a user’s training curriculum and supporting resources for all program types held within the AWARDS database.

· Deliver the materials needed for the specified training using power point presentations, flow charts and other media as necessary to users within the AWARDS database.

· Provide additional training to AWARDS users as required upon evaluation of data entry/data quality.

· Record all training provided using the AWARDS training module to record dates, participants, and curriculum.

· Provide a monthly report identifying all users provided training by division and program type.

· Provide support within the AWARDS database as needed to Program Supervisors and Directors upon request.

· Support the CoC agencies’ HCBS, HUD and Medicaid managed care programs by being knowledgeable of funders regulations as it pertains to timeliness, accuracy, validity, and completeness in line with Catholic Charities Chemung Schuyler’s and the NY-501 CoC’s commitment to Data Quality.

· Participate in the CoC committees as needed.

· Attending Homeless Housing Task Force meetings in each of the five counties once per year.

· Work with Quality Assurance and Compliance Officer providing reports and assistance within the AWARDS database when requested.

· Adhere to policies and procedures of Catholic Charities of Chemung and Schuyler Counties.

· Adhere to policies and procedures of the NY-501 Continuum of Care.

Position Title: HMIS Assistant Adminsitrator

Salary: $21.50-23.00/hour depending on education and experience.

Schedule: Full Time: Monday-Friday

We offer a comprehensive benefits package (see below) to our full-time workforce members who work 30 or more hours per week.

Who are we looking for?

· Someone who is passionate about making a positive impact in the community.

· Someone who values partnership and works well both individually and as a part of a team.

· Someone who is empathetic, ethical, and goal orientated.

· Someone who is a great communicator and has exemplary attention to detail.

QUALIFICATIONS:

· Undergraduate degree (BA/BS) from an accredited university in Computer Science, Information Technology, or a computer related field.

· Technical certifications and/or completion of technical courses a plus.

· One to two years of current hands-on experience on a medium-sized network of servers and desktop systems devices.

· A combination of education and experience may be substituted at the discretion of the Executive Director.

Additional Requirements:

• Demonstrate ethical business practices, in conformance with all state and federal laws and regulations.
• Work with minimum supervision and demonstrate attention to detail.
• Understand the different types of software users and how to determine the training each one needs.
• Possess excellent verbal and written communication skills, able to read, write and interpret written documents.
• Display a high level of initiative, effort, and commitment towards completing assignments efficiently.
• Conduct orientation and ongoing training for new staff and partner agencies remotely, onsite or in pre-recorded sessions.
• Maintain a professional, customer service-oriented attitude with partner agency employees always.
• Willingness to foster agency, department and program wide cooperation and teamwork through use of positive/constructive communication techniques.
• Maintain absolute confidentiality of all records reviewed including client records, employee records and billing records.
• Proficiency and experience with PC’s and Microsoft office suite (Word, Excel, PowerPoint, Outlook).
• Manage and prioritize multiple projects, activities, and tasks simultaneously.
• Ability to analyze and interpret data and to handle problem resolution, including those related to software.
• Possess a valid NYS Driver’s license and a driver's record considered acceptable by agency and insurance carrier.
• Continuous use of a reliable, registered, and insured vehicle.
• Demonstrate full adherence to the CCCS Code of Conduct and all policies/procedures related to compliance.
• Demonstrate commitment to Agency Mission Statement.
• Provide effective, equitable, understandable, and respectful quality care and services that are responsive to diverse cultural health beliefs and practices, preferred languages, health literacy and other communication needs.

Ability to meet the following physical requirements with or without reasonable accommodation:

· Use hands to manipulate, handle, feel, and control items or equipment, including motor vehicles.

• Stand, sit, walk, bend, stoop, kneel, and reach.
• Climb up or down stairs.
• Able to reach above or below shoulders.
• Occasionally lift or move objects weighing up to10 lbs.
• Sitting at a desk or in a vehicle for long periods of time to perform certain job functions.
• Be able to read, write and interpret written documents.

What you will get:

We offer a comprehensive benefits package (see below) to our full-time workforce members who work 30 or more hours per week.

· Salary: $21.50-23.00/hr.

· Full Time, M-F

· Paid Time Off: Accrue up to 10 days in the first year, 15 days after 1st Anniversary.

· Holidays: 12 paid holidays

· NY State Paid Sick Leave

· Agency Sick Leave

· Medical Insurance

· Dental Insurance

· Vision Insurance

· Group and Term Life Insurance

· Short-Term Disability

· Long-Term Disability

· Supplemental Insurances

o Hospital

o Accident

o Auto

o Pet

o Specified Disease

· Flexible Spending Account

· Legal Plan

· Identity Plan

· Employee Assistance Program

· 403b Retirement Plan, with agency contribution for those that qualify (subject to agency performance)

· My Better Benefits – provides discounts and savings on thousands of products and services.

Our hiring process and timeline:

· Applications will be reviewed regularly until the position is filled.

· Phone screenings will be conducted with qualified candidates.

· In-person one-hour interviews will be conducted with candidates who advance after the phone screening

· In-person interviews are typically with 2-4 Interviewers

Selected candidate(s) to start ASAP.

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agencies and our people. EOE/AA Disability/Vet

Job Type: Full-time

Pay: $21.50 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• Information Technology: 2 years (Required)
• Desktop System Devices: 1 year (Required)

License/Certification:

• Technical Certifications (Preferred)

Work Location: In person