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Form of workDo you have experience in customer service? Do you enjoy working with the public? Are you detail-oriented? If so, the Department of Motor Vehicles may have a position for you as a Titles and Registrations Specialist. The team at DMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!
This position is located in Titles and Registration, STAR, Headquarters, Blythewood, S.C.
Responsibilities of a Titles & Registration Specialist II
Processes transactions using Phoenix to include, but not limited to, de-tiling mobile homes, salvage, notice of vehicle sold and lien releases. Uses the DMV Phoenix system to enter, retrieve, update and provide data for customers and courts.
Respond daily to routine inquiries from customers by mail and through various methods of communication to include telephone, email, or phone.
Advises customers on appropriate actions for payment, services and required documentation for transaction processing. Resolves customer's problems and inquiries through record research.
Maintain appropriate tracking system to include tracked and untracked mail, customer inquiries and rejection letters, reconcile transaction reports and maintain accurate cash drawer.
Review documents for accuracy and compliance. Prepares documents for scanning.
Manages and maintains transaction payments via cash, credit card, check or money order. Maintains records of products and documentation that are issued and destroyed per SCDMV policy.
Performs other related duties as requested by manager, such as but not limited to IRP/IFTA, LiveScan and International Customer transactions.
Minimum Qualifications
A high school diploma. Related clerical experience may be substituted for a high school diploma.
Additional Requirements
Ability to learn and explain policy and procedures to DMV customers.
Ability to communicate effectively, both orally and in writing.
Proficient in basic computer skills.
Ability to exercise discretion in interpreting and applying office practices, policies, and procedures.
Works under general supervision after a period of training. Must display professional proficiency in all areas of the job.
May be required to work extended hours outside of the normal scheduled work week.
Must be able to lift 10-15 lbs. The work requires sitting for prolonged periods of time and significant time spent at a computer terminal.
Agency Preferred
A high school diploma and two (2) years related job experience.
What's in it for you?
At the SCDMV you get to be part of exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.
The South Carolina Department of Motor Vehicles offers an exceptional benefits package for full time employees (FTE) employees.
- Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
- 15 days annual (vacation) leave per year
- 15 days sick leave per year
- 13 paid holidays
- State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
- An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household
So what are you waiting for? Come be a part of a remarkable team within a growing agency that is always striving to improve the customer experience!
Additional Comments
The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.Employment Type: FTE - Full-Time
