Administrative Specialist Ii - Wcmh Conway Business Office

Salary: $26,385.00 - $48,826.00 Annually
Location : Horry County, SC
Job Type: FTE - Full-Time
Job Number: 134735
Agency: Department of Mental Health-MHC Waccamaw
Division: Conway
Opening Date: 03/05/2024
Closing Date: 3/20/2024 12:00 PM Eastern
Class Code:: AA50
Position Number:: 60023764
Normal Work Schedule:: Monday - Friday (8:30 - 5:00)
Pay Band: Band 3
Hiring Range - Min.: $26,385.00
Hiring Range - Max.: $48,826.00
Opening Date: 07/25/2022
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures:: You must apply on-line at www.careers.sc.gov. Follow the status of your application on-line.
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
With our Agency's mission to support the recovery of people with mental illnesses, we provide a complete array of medical and support services for children, adults, and families throughout South Carolina.
This position is located at the Department of Mental Health, Waccamaw Center for Mental Health, 164 Waccamaw Medical Park Drive, Conway, SC 29526.
You will under direct supervision of the Office Manager, perform a variety of administrative duties in the Conway Business Office for Waccamaw Center for Mental Health. Applies written or unwritten policies to perform various tasks that have a significant impact on the daily operations of the Conway Office.
Scheduling appointments- monitors the schedules of assigned clinical/medical staff to ensure maximum efficiency of patient care hours. Consistently backfills any canceled appointments.
Appointment reminders - reviews portal daily to ensure patients receive reminder and reschedules patient who request it.
Customer Service- ensures that all patients/visitors are greeted upon entering and/or leaving the clinic. Is responsive to the needs of patients/visitors and addresses people in a respectful manner. Maintains exceptional customer service skills answering phones.
Collecting Payment- Demonstrates fiscal responsibility by informing patients of their balances and requesting payments. Ensures that payments received from patients or payor source are posted efficiently to patients' account.
Bank Deposits - Complies with Division of Financial Services policies and procedures.
Corporate Compliance- ensures adherence to agency's Corporate Compliance policies and plan.
Quality Assurance - Ensures that patient's records are complete and updated when indicated.
General knowledge of office practice and use of judgement and discretion. The ability to use office equipment, i.e. multi-line switchboard and scheduling software, computers, etc.
The ability to communicate courteously and effectively in person and over with phone with all patients, co-workers and the public. Must be flexible, cooperative, muti-task and manage time in a proficient and effective manner in the course of carrying out day-to-day duties.
Guidelines are established by the South Carolina Department of Mental Health and Waccamaw Center for Mental Health. Direct supervision is provided by clinic office manager and at times, by the Clinic Director.
Annual Employee Performance Management System is in place and all job planning, performance and evaluations take place under this system.
Position maintains documents of charts and records in accordance with State, Federal, Local, WCMH, Quality Assurance, Corporate Compliance and CARF standards.
Extended periods of sitting, walking or standing are part of the work environment and/or physical requirements for this position.
Performs other duties as requested by the Office Manager, Clinical Director and Assistant Clinical Director.
Additional duties as assigned - may include Medical Records Request - Process all requests for medical records promptly and in compliance with SCDMH policies and procedures.
Importing patient's records - patients records are up to date and required documentation is added to the import section.
Minimum and Additional Requirements
STATE REQUIREMENT: A High School Diploma. 2 years of clerical experience; or an associate degree in Secretarial Science or other related field; or 3 years of clerical experience.
AGENCY REQUIREMENT: A High School Diploma and 2 years of clerical experience; or an associate degree in Secretarial Science or other related field; or 3 years of clerical experience.
A bachelor's degree may be substituted for associate degree and related work experience.
Please be sure to read and answer all supplemental questions including attaching copies of your resume and/or associate or bachelor's degree transcripts to this employment application.
Preferred Qualifications
Bilingual abilities in English and Spanish (or another language) are a plus.
Additional Comments
The South Carolina Department of Mental Health is an Equal Employment Opportunity Agency. We provide affirmative action and equal opportunity in employment for all qualified persons regardless of race, color, sex - including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
The South Carolina Department of Mental Health offers an exceptional benefits package for FTE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs

Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
Are you willing to take a mandatory pre-employment drug test?

• Yes
• No

02
Are you on the Registry of Convicted Sex Offenders?

• Yes
• No

03
If you answered "yes" to being on the Registry of Convicted Sex Offenders, please explain.
04
If you have ever been convicted of a misdemeanor or felony criminal offense (other than in a Juvenile Court), you MUST list this information (unless you have taken steps to expunge your record.) This includes fraudulent checks, driving under suspension, disorderly conduct, shoplifting, etc. *Please note that conviction of a criminal offense does not bar you from employment in all cases; each conviction is evaluated individually. However, failure to list convictions is considered falsification of the application and WILL BE grounds for termination, if hired. It is your responsibility to know what is on your criminal record. If you have charges on your record that appear without a court disposition (result) you may be asked to provide that information if selected for employment. If you have questions, please inquire before you complete your application.PLEASE NOTE THAT NOT ANSWERING THIS QUESTION WILL DEEM YOUR APPLICATION AS INCOMPLETE AND IT WILL NOT BE CONSIDERED.Please indicate your understanding to this statement by checking the box below.

• Checking this box indicates my understanding to the above referenced statement.

05
Do you have experience working in a community mental health setting?

• Yes
• No

06
Do you have a high school diploma and 2 years of clerical experience; or an associate degree in Secretarial science or other related field; or 3 years of clerical experience?

• Yes
• No

07
Do you have experience working in a medical office?

• Yes
• No

08
Do you have experience with using a patient information system?

• Yes
• No

09
Please indicate your salary requirements (be specific and not put "negotiable").
10
Have you reviewed the work history section of your application to ensure that you included all relevant work experience and that there are no visible gaps of employment on your application? Please note that a resume will not be accepted in place of your application's work history section, nor will it be reviewed to determine if an applicant has met the qualifications for the position.

• Yes
• No

11
Do you understand that Supplemental Questions are considered a part of your official application and any misrepresentation will result in your disqualification from employment?

• Yes
• No

12
Have you ever held a permanent (full-time equivalent) position with a SC state agency and/or been an employee of a SC school district?

• Yes
• No

13
How did you hear about our vacancy?

• SC State jobs portal/careers.sc.gov
• Indeed
• College/Alumni Career Services Center
• Friend/Relative
• Referral from current DMH Employee
• Other (commercials, billboards, emails, ads, etc.) - Please specify.

14
If you answered "Referral from current DMH Employee" for question above, please list name below:
15
If you answered "Other" for question 13, please indicate from where below:
16
Have you attached your resume? This is a requirement.

• Yes
• No

17
If applicable, have you attached a copy of your associate or bachelor's degree transcript? This is a requirement.

• Yes
• No

Required Question