Company

Resource Management Concepts, Inc.See more

addressAddressBethesda, MD
type Form of workFull-time
salary Salary$64.7K - $81.9K a year
CategoryEducation/Training

Job description

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

RMC is hiring a Customer Service Representative in support of our customer at the Navel Surface Warfare Center Carderock Division in Bethesda, MD. The selected applicant will have at least two (2) years of experience working with Microsoft Office 365 and NMCI (or equivalent) systems (NET and SRM). The selected applicant will also have experience supporting an NMCI (or equivalent) contract. Responsibilities include:

  • Monitoring and maintaining Help Desk tracking and ticketing system(s).
  • Providing written and verbal systems status and updates to system stakeholders.
  • Providing tier 1 technical support by responding to and resolving end-user problems.
  • Documenting internal procedures and supporting change management.
  • Assisting with the user onboarding, documenting, and tracking seat orders and delivery statuses.
  • Supporting user account creation and providing oversight of the Move/Add/Change (MAC) process.

Requirements:

  • The selected applicant must possess an IAT I 8570.01 baseline certification (A+ CE, CCNA, etc.).
  • The selected applicant must possess certifications/trainings in the following Operating System (Microsoft): Windows 10, Windows 11.
  • An active DoD Secret clearance is required to start. Applicant selected may be subject to a security investigation and must meet eligibility requirements for access to classified information.

RMC employees may be subject to current COVID protocol requirements in order to access government facilities.

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person

License/Certification:

  • IAT I 8570.01 baseline certification (A+ CE, CCNA, etc.) (Preferred)

Security clearance:

  • Secret (Preferred)

Ability to Commute:

  • Bethesda, MD (Preferred)

Ability to Relocate:

  • Bethesda, MD: Relocate before starting work (Required)

Work Location: In person

Benefits

Health insurance, Dental insurance, 401(k), Paid time off, Vision insurance, Flexible schedule
Refer code: 9299042. Resource Management Concepts, Inc. - The previous day - 2024-05-22 12:20

Resource Management Concepts, Inc.

Bethesda, MD
Jobs feed

Heavy Equipment Mechanic (FBTX)

Vectrus

Georgia, United States

Material Expeditor (MDRS)

Vectrus

Liberty, NC

Lead and Assistant Teacher - AppleTree Grandville/Wyoming

Learning Care Group

Wyoming, MI

Experienced Server

Not Your Average Joe's

Reston, VA

$881 - $958 a week

Childcare Teacher - 36th Ave N/New Hope

Learning Care Group

Hope, MN

Territory Manager Kansas City Metro East

Us Foods

Kansas City, KS

Registered Nurse - Veterans Health Education Coordinator

Department Of Veterans Affairs

Saginaw, MI

Competitive

Registered Nurse- Patient Safety Manager

Department Of Veterans Affairs

Maine, United States

Competitive

Share jobs with friends

Customer Service Representative

Vca Animal Hospitals

Lexington Park, MD

3 weeks ago - seen

customer service representative.

Spherion

$38,000 - $43,000 per year

Monrovia, MD

3 weeks ago - seen

HVAC Sales - Customer Service Representative

Supreme Service Today

Halethorpe, MD

4 weeks ago - seen

Cashier- Customer Service Representative - Now Hiring

High's Dairy Stores

Starting at $12.00 per hour

Chestertown, MD

4 weeks ago - seen

Title:  Customer Service Representative

Cintas

Jessup, MD

4 weeks ago - seen

Customer Service Representative

Fortive

Baltimore, MD

a month ago - seen

Cashier- Customer Service Representative - Now Hiring

High's Dairy Stores

Starting at $12.00 per hour

North East, MD

a month ago - seen

Customer Service Representative

Johns Hopkins Medicine

United States, Maryland, Baltimore

Baltimore, MD

a month ago - seen

Cashier- Customer Service Representative - Now Hiring

High's Dairy Stores

Starting at $12.00 per hour

Fulton, MD

2 months ago - seen

Customer Service Representative

Mazzella Lifting Technologies

Baltimore, MD

2 months ago - seen

Cashier- Customer Service Representative - Now Hiring

High's Dairy Stores

Starting at $12.00 per hour

Manchester, MD

2 months ago - seen

Customer Service Representative

Copart

Finksburg, MD

2 months ago - seen

Customer Service Representative

Sanabria & Associates Pllc

Silver Spring, MD

2 months ago - seen

Customer Service Representative

Baltimore Insurance Network

Bowie, MD

2 months ago - seen

Absence Management Customer Service Representative - (Remote)

Acentra Health

Elkridge, MD

2 months ago - seen

Customer Service Representative

Fyzical Therapy And Balance Centers

Germantown, MD

2 months ago - seen

Customer Service Representative I

Servicesource Inc.

$34.6K - $43.8K a year

Capitol Heights, MD

2 months ago - seen

Customer Service Representative

Temco Logistics

$17 - $19 an hour

Suitland, MD

2 months ago - seen