Address
Form of work
SalaryBenefits/Perks
We are seeking a professional and personable Customer Service Coordinator to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our company. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.
Responsibilities
- Competitive Pay
- Professional Development
- Job Stability in a growing industry
We are seeking a professional and personable Customer Service Coordinator to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our company. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.
Responsibilities
- Provide service to existing clients related to providing quotes, taking payments, answering questions, and providing documentation.
- Work with new clients or support a producer in an effort to understand their needs, gather necessary data.
- Answer customer inquiries and provide assistance over the phone, email or chat
- Monitor and maintain customer service team schedules
- Assign tasks to customer service representatives based on workload and availability
- Train and onboard new customer service representatives
- Resolve customer complaints and escalate issues when necessary
- Provide feedback to customer service representatives to improve performance
- Keep accurate records of customer interactions and transactions
- Analyze customer feedback and identify areas for improvement
- Coordinate with other departments to ensure timely and effective resolution of customer issues
- Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the management system.
- Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
