Administrative Assistant/Customer Service

EVERWhite is a leading manufacturing company in the dry erase industry. Our American-made whiteboards and related products are used by schools, universities, healthcare facilities, businesses, sports teams and individuals throughout the USA and Canada. This is a dynamic position that requires flexibility, excellent organization, and the ability to learn multiple functions with our company. Problem solvers, multi-taskers, please apply! This is not a remote position.

The Position:

• Create quotes and enter sales orders in Sage
• Shipping logistics via UPS and freight carriers including quoting, preparing shipping paperwork, filing claims, and generating reports
• Assist with accounts receivable such as entering payment receipts and following up on past due invoices
• Communicate and build sustainable relationships and trust with customers via phone and email regarding orders and inquiries through open and interactive communication
• Assist sales department with answering phones and taking messages.
• Identify and assess customers’ needs to achieve satisfaction, handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Perform internet research such as school vendor and bidding information
• Interfacing with other employees to satisfy company goals and initiatives
• Create reports for management; Coordinate and manage a running list of projects, priorities, and calendar items
• Other administrative and general office tasks

Requirements:

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Excellent oral and written communication skills
• Must be detail-oriented and accurate with work
• Ability to multi-task, prioritize, and manage time effectively
• Familiarity with CRM systems and practices
• Excellent computer skills including Microsoft Suite. Experience with Sage CRM and/or Sage 100 is a plus.

We Offer:

• Full-time or Part-time
• Paid training
• Medical benefits and retirement plan
• Paid vacation, holidays, and sick days

Visit our websites www.everwhiteboards.com and www.everase.com to learn more about our companies and products!

Please include compensation history, compensation expectations and earliest start date if hired. Candidates will not be considered without this complete information.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Types: Full-time, Part-time

Expected hours: 25 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Work Location: In person