Administrative Assistant Ii

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them - and their family members - achieve their physical, financial, emotional and social wellbeing goals.
For a detailed look at CNA's benefits, check out our Candidate Guide.
JOB DESCRIPTION:
Completes a broad variety of tasks in support of a Regional Underwriting Team (either Core Middle Market or Construction) and on-site administrative support for one or more CNA locations.
The ideal candidate will possess strong organizational and communication skills with ability to successfully interact across a broad range of individuals including members of Senior Management both internal and external. Expertise in the Microsoft office suite (Outlook, Word, Excel and PowerPoint) is required. Previous insurance or financial services industry experience is desirable.
Regional leadership support activities including: travel, calendar management, T&E, communications; on-site activities such as facilities and real estate point person, fleet car coordinator, supply management; and other responsibilities including regional support for distribution & agency activities that will be centralized and performed by NEW Distribution Operations Analyst positions on the Marketing, Strategy & Innovation team (below).
This hybrid role will be based in either Dallas or Houston.
Essential Duties and Responsibilities
Regional Underwriting Manager (RUM)/Senior Leader support:
• Schedules and coordinates meetings, conferences, travel arrangements
• Processes T&E expenses
• Manages calendar
• Manages e-mail (some leaders give e-mail access; others do not)
• Drafts, prepares and distributes correspondence, memos, reports, etc.
• Assist with PowerPoint deck development as needed
• May attend team meetings, etc. and record notes and provide information as needed
• For RUM: maintains sales calls in SalesForce
Office Activities
For the assigned location(s)
• Maintains local staff contacts and needed distribution lists (Outlook, Teams)
• Plans CNA staff events and meetings
• Fleet Car Coordinator
- Manage pool cars and report miles
- Coordinate fleet requests
• Accounts Payable
- Process invoices/check request as necessary
• Facility point person
- Work with Property Management on various items
- Submit Work Orders as necessary
- Work with Corporate Real Estate (i.e. seat assignments, floor plans, RENT projects, etc.)
- Mail - US, UPS and Certified
- Verify AED equipment is functioning monthly
• Team point person
- Order office supplies as needed
- Order promotion items as needed
- Lead or assist with local CSR activities
- Coordinate local teambuilding activities
Other duties
• Broker Meeting Activities (in person sales calls)
- Run scorecard, pipeline, merlin reports (support for RUM) - standard requirements for a meeting (future)
- Assist with catering meetings and coordinate with Admin on Agent side
- Coordinate special events i.e. golf outing
• Regional coordination point for Distribution and Agency Maintenance activities
• Support information regarding supplemental compensation strategies in partnership with Channel Solutions function.
• Assist with onboarding of new hires for assigned groups
• Special projects
• May back up other Administrative Assistants, and may provide administrative support to other functional areas
• Complete other administrative tasks as needed
Reporting Relationship
Typically Supervisor or above
Skills, Knowledge & Abilities
1. Excellent written and verbal communication skills
2. Excellent interpersonal skills with the ability to effectively interact with internal and external business partners and staff at all levels.
3. Strong computer skills including Microsoft Office suite and other business-related software systems.
4. Excellent organizational and time management skills including ability to prioritize and coordinate multiple tasks, as well as anticipate business needs.
5. Overall general knowledge of the insurance industry and the business units. 6. Strong analytic skills.
7. Ability to independently navigate the complexities of a matrix organization.
8. Ability to handle highly sensitive and confidential information while exercising professionalism and discretion.
Education & Experience
1. College with course work in Marketing, Business, Accounting, etc. is desirable.
2. Typically a minimum of four years strong administrative experience with insurance industry experience strongly preferred.
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CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.