Administrative Assistant

Administrative Assistant

Work time would be 9-4 Monday - Friday.

401k eligible, Major Medical & Paid Time Off

This position is at our corporate office in New Holland, PA

Our Company:

Weaver Memorials is a 4th generation family owned and operated business with 9 locations across South Central Pa. Our longstanding commitment is to provide only the highest quality monuments available in the industry combined with unsurpassed customer service, professionalism and compassion for our customers. Internally, we adhere to clean, positive and uplifting company policies and mindsets.

Core Characteristics Needed:

• Has a contagious and positive work ethic that inspires others
• Demonstrates effective verbal and written communication that is clear and well-organized
• Demonstrates an understanding of professional and positive customer service through genuine and positive communication, making each customer feel informed, understood, and special, while maintaining company policies and protocols
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
• Is able to keep up in an environment by facing tasks and challenges with energy, passion and positivity
• Pursues activities with focus and drive and can be counted on to complete goals successfully and timely

Principal Duties and Responsibilities:

• Welcome customers and visitors by greeting them in person, answering inquiries and directing them to the proper individual
• Answering multi-phone lines, filing, faxing, printing, scanning documentation and completing daily tasks
• Record customer orders, sales lead information, and pertinent information in a database
• Collect customer information and process payments
• Assist in handling customer service calls, answer their questions and find solutions to customer complaints and/or requests through the proper internal channels
• Assist the executive staff as needed
• Maintain a meticulous and clean work environment and professional appearance
• Assist in keeping our office, show room, and customer restroom clean and organized
• Assist office staff with opening/closing procedures, as needed
• Perform any other duties as assigned
• Providing a Courier Run for outside stores one to two day(s) per week
• Light flower bed maintenance at our New Holland office

Qualifications:

• Ability to multi-task and work efficiently both as a team member and individually in order to complete the necessary tasks timely
• Knowledge of basic computer software (i.e. Microsoft Word, Excel, Powerpoint, and Outlook) and the ability to learn QuickBooks software and electronic records
• Communicates well with customers, coworkers and management in a professional and positive manner
• Prior experience in a customer service related setting strongly preferred

Working Conditions

Requires working in a retail/professional office setting while manufacturing is occurring in the other end of the building. The noise level at times is moderate and there is a potential for exposure to dust and allergens. Also requires the ability to sit for hours at a time, (with some bending and stooping), ability to use manual dexterity in relation to office requirements, and ability to lift 40 lbs.

Job Type: Part-time

Pay: From $17.50 per hour

Expected hours: 30 per week

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person