Administrative Assistant Case Management

Description

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as an Administrative Assistant Case Management today with HCA Healthcare.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
  

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as an Administrative Assistant Case Management. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

Direct support President, CFO and VP of Operations for Case Management Services (CM). Performs diversified clerical duties for executives, management and staff within the Case Management Services department, while maintaining a professional environment. 

Duties include but are not limited to: 

• Manage Outlook calendar for President, CFO and VP of Operations for CM
• Plan and schedule meetings
• Organize and coordinate small and large (50+ attendees) meetings with various degree of complexity (outside location, travel, food, WebEx, hotel contracts, conference room setups, name tags, handouts, and other meeting logistics)
• Take meeting minutes and communicate summary to participants post-meeting
• Manage multiple projects with multiple owners at one time
• Onboard new employees and submit requests for user access via eSAF
• Make travel arrangements through Concur for Executives
• Complete expense reports through Concur for Executives
• Consolidate status reports
• Serve as backup Healthstream administrator
• Provide administrative support to the department including document preparation and record management
• Coordinate communication flow within the team and the department via telephone, email and intranet
• Maintain supplies and equipment
• Answer phones and greet guests
• Practice and adhere to the HCA "Code of Conduct" and "Mission and Value Statement"
• Serve as a backup to other admins as needed
• Perform other duties as assigned
• Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement.”

Knowledge, Skills & Abilities: 

• Adaptability – Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
• Build Strategic Working Relationships – developing and using collaborative relationships to facilitate the accomplishment of work goals
• Building Trust – Meets commitments. Communicates information upwards accurately even when the information is bad news.
• Coaching – Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem
• Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Continuous Learning – Actively identifying new areas for learning.
• Contribution to Team Success – Actively participating as a member of a team to move the team toward the completion of goals.
• Decision Making – Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions.
• Energy – Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.
• Stress Tolerance – Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and the organization.
• Work Standards – Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
• Valuing Diversity – Accepting and leveraging the capabilities, insights, and ideas of all individuals.
• Communication - communicates clearly and concisely, verbally and in writing
• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
• Interpersonal skills - able to work effectively with other employees and external parties
• PC skills - demonstrates proficiency in Microsoft Office applications and others as required
• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
• Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

Education: 

• High School Graduate/Equivalent 
• Associate Degree preferred

Qualifications: 

• Five (5) plus years of administrative experience required
• Prior experience with executive level support
• Knowledge of general management principals
• Ability to handle confidential information appropriately
• Proficient at Microsoft Word, Excel, Outlook and Power Point
• Microsoft Project and Access a plus
• High degree of flexibility required
• Excellent interpersonal skills
• Excellent organizational skills
• Displays extraordinary customer service skills in person, telephone and written communications
• Ability to multi-task and work independently with minimum supervision
• Detail oriented
• Proven ability to work in a fast paced, high stress environment is essential
• Ability to effectively communicate
• Certified Administrative Professional (CAP) designation through the International Association of Administrative Professionals is preferred
  

• Notary Public preferred 

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Administrative Assistant Case Management opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.