Administrative Assistant - Case Generalist

Responsibilities:

• Utilize provided templates to accurately fill out and assemble a wide range of legal documents ensuring completeness, and adherence to established guidelines and procedures.
• Ensure facts and details are correct, in order to meet deliverables.  
• Manage time, coordinate, and gather information using caution, diligence and internal resources. 
• If necessary, receive in-office clients, ensuring a welcoming and professional environment.
• Collect documents from clients and provide them with regular updates on the status of their cases.
• Perform in-person sign-ups, ensuring all necessary information is collected accurately.
• Make requests to relevant agencies to retrieve official records pertinent to cases.
• Be responsible for consistent follow-ups with agencies until records are successfully retrieved.
• Handle consular processing cases, ensuring all necessary steps are taken for successful case progression.
• Establish and maintain effective communication with consulates and embassies, addressing any queries or concerns related to consular processing.
• Coordinate and facilitate the exchange of information and documents between clients and consular offices, ensuring timely and accurate communication.ring timely and accurate acquisition of necessary documents.
• Work independently and promptly to provide all necessary documents and materials to support the case progression  in a timely manner.
• Review, proofread, and modify the contents provided, such as declarations or Psych Evals, to ensure proper assembly of the client's case and maintain quality standards.
• Ensure the proper assembly of the client's case and maintain quality standards.
• Maintain a well-organized schedule and track the details of each task to ensure smooth workflow and timely completion of assignments.
• Foster cross-team collaboration, communicate effectively, and work collaboratively with individuals at all levels to help build case strength and produce deliverables.
• Handle any additional tasks assigned, demonstrating flexibility and adaptability in a dynamic work environment.
• Communicate via email or over the phone with US embassies abroad.
• Any other additional tasks to support the case submission process.
  

Requirements and skills:

• High School or equivalent with experience. 
• Bilingual (English / Spanish)
• Time Management Skills
• Organization skills and the ability to juggle multiple deadlines.
• Ability to work collaboratively with a team 
• Proficiency in written and verbal communication, with attention to detail and accuracy.
• Demonstrated ability to work confidently and collaboratively with individuals at all levels
• Research skills and ability to gather information using business procedures and system
• Excellent time management abilities, with the capability to prioritize tasks and work under pressure to meet deadlines.
• Ability to manage multiple tasks 
• Ability to work with sensitive subject matters 
• Ensure confidentiality of all the firm and client's documentation and information
• High attention to detail and commitment to maintaining accuracy in all documentation and tasks.

Job Type: Full-time

Benefits: Health Insurance, Dental Vision, 401(k), Paid Time Off, Parking Garage
Location:  In-Office
Schedule: 8 hours shift. Monday to Friday