Administrative Assistant

JOB TITLE: Administrative AssistantDEPARTMENT: Administration

STATUS: Full Time, Non-Exempt TERM: 12 months

REPORTS TO: Office Manager HOURS PER WEEK: 40

POSITION SUMMARY:

Under the supervision of the Office Manager, responsible for providing general administrative/receptionist duties for the organization, detailed clerical assistance, and client services.

DUTIES AND RESPONSIBILITIES:

· Welcomes visitors by greeting, directing and announcing them appropriately.

· Maintains security by following procedures; monitoring visitor/client log; issuing badges.

· Answers, screens, routes telephone calls to the appropriate staff member or department.

· Prescreens all clients for program eligibility, if applicable.

· Provides information regarding the agency’s programs to walk-in clients and telephone callers.

· Answers and refers inquiries.

· Maintains employee and department directories.

· Maintains office security by following safety procedures and controlling access via reception desk.

· Prepares receipts for monies received by agency.

· Assists with a variety of administrative tasks including copying, emailing, note taking and other general clerical assistance, as needed.

· Receives, sorts and delivers daily mail/courier deliveries.

· Manages reservations for meeting rooms and parking.

· Maintains continuity among teams by documenting and communicating actions, irregularities and continuing needs.

· Related duties, as required.

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent verbal and written communication, organization, time management and the ability to multitask to prioritize tasks.
• Maintain high level of confidentiality.
• Ability to be resourceful and proactive when issues arise.
• Exceptional customer service skills and professional phone manner.
• Ability to meet attendance standards.
• Ability to follow policies and procedures.
• Develop professional working relationships with staff and clients from diverse backgrounds.
• Maintains professional attitude.
• Ability to operate office equipment (i.e., copier, calculator, postage meter, etc.)
• Ability to interface effectively in person and on the telephone with clients, callers and staff in a professional manner.
• Ability to work with minimal supervision.
• Some knowledge of the Southeast Los Angeles County community and resources, helpful

EDUCATION AND EXPERIENCE:

• High-School diploma, or equivalent
• Minimum of 2-3 years of customer service experience
• Experience in handling multiple-line telephone systems.

· Competency in Microsoft Outlook, Word and Excel, Internet Research

• Fluency in English and Spanish is required.

LICENSING/CERTIFICATION REQUIREMENTS:

• Some driving is required. Must provide own vehicle, valid California driver license and proof of full insurance coverage.

· Negative tuberculosis screen (required)

· Must pass criminal background check.

Human Services Association is an Equal Opportunity Employer and is committed to complying with all applicable laws providing equal employment opportunities. In addition, we complete criminal background checks via Live Scan method (fingerprinting) on all new hire employees.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person