Administrative Assistant

SERVPRO of St. Charles/Geneva/Batavia is hiring an Administrative Assistantfor our office at 1900 E. Tyler Rd in St. Charles!
Our People First culture sets us apart. We value honesty, teamwork, open communication, personal growth, and trust.
Benefits
SERVPRO of St. Charles/Geneva/Batavia offers:

• Career advancement
• Professional development
• Medical, dental, accident, and life insurance
• Paid vacation time
• 401(k) with company match

As an Administrative Assistant, you must be excellent on the phone and emphatic to potential customers. You will be asked to help retain and grow customers by delivering First Class Service in a First Class Way when handling customer calls, job management and tracking, scheduling of jobs, customer satisfaction activities, basic bookkeeping, drafting correspondence, filing and creating reports.
Key Responsibilities

• Answer phones, provide superior customer service, and maintain log of all calls
• Exceed customer expectations with fast response, follow-up, empathy, and attention to detail
• Qualify customer losses for timely and efficient delivery of restoration services
• Coordinate scheduling of all incoming jobs with Production Manager
• Manage work-in-progress board to ensure staff is updated on daily schedules and job status
• Verify all customers, referral sources, and loss data are captured accurately in databases
• Convert estimators' scope sheets into electronic estimates
• Ensure job files are accurate and contain all required and pre-existing documentation
• Ensure daily progress of jobs and pertinent job data is captured and shared as it happens
• Ensure customers receive timely invoices for services performed and process payments
• Maintain file system, company calendar, travel schedules, and office supplies
• Support marketing efforts by coordinating website maintenance, PR activities, and mailings

Availability/After hours/On call

• SERVPRO is a 24/7 service provider. During times of heavy call volume due to storm events, we expect the candidates to be available for all intake and dispatch needs of the company
• Candidate must be able to field phone calls after 5 PM (remotely) on a rotating call schedule

Position Requirements

• Excellent written and verbal communication skills
• Strong listening and organizational skills with the ability to multi-task
• Attention to detail and problem-solving skills
• Must be knowledgeable in Microsoft Office with intermediate to advanced proficiency in the use of computers and computer software

Each SERVPRO® Franchise is Independently Owned and Operated.
Please visit our websites for additional information:
Palatine Office: www.servproelkgroveeschaumburgitascaroselle.com
St. Charles Office: www.servprostcharlesgenevabatavia.com
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.